So we inherited a 500 SM old PMP100 network, and trying to update SMs, APs, etc just for security and are running into problems.
How can we download firmware? We go to the download area and are presented with "out of warranty" in big red. Really? it's only 10 years old, so how can that be.... Most companies allow you to download firmware and keep things current.
When asking questions to support and sales about an upgrade plan to ePMP, we get no response.
If this is how Cambium supports existing customers, they are going to get killed by UBNT and MT.
Are we missing something, or is support non-existant?
I second Ray. We're very glad to have you as a customer.
On the topic of upgrade plan from PMP 100 to ePMP, the latest ePMP software Release 2.5 provides the ability to sync ePMP with PMP 100. You can read a couple of customer success stories here and here. (Note: the second link requires you to be signed up as an Open Beta customer).