# Loosing cnMaestro connection

**URL:** https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911
**Category:** Residential Wi-Fi
**Created:** [May 2, 2017, 11:58pm UTC](https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911 "2017-05-02T23:58:17Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![shim99](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/s/d2c977/32.png) [@shim99](https://community.cambiumnetworks.com/u/shim99)
#### Post date: [May 2, 2017, 11:58pm UTC](https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911/1 "2017-05-02T23:58:17Z")

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Hi,&nbsp;

I am having an issue where 1 access point is loosing connectivity to cnMaestro. How it happens is:

- that the green light on the unit turns orange&nbsp;
- I can log into cnMaestro and see the unit and overview information but no information on what clients are connected
- When I log onto the unit itself if I go into system and untick cnMaestro and re-check it the unit will connect fully to cnMaestro again with the orange light turning green and the client information becoming available.&nbsp;
- Once the unit is connected it will disconnect again within a day or so.&nbsp;

Any thoughts or similar problems?

Thanks

Simon.&nbsp;

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### Author: ![SH\_CAMBIUM](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/s/b5a626/32.png) [@SH\_CAMBIUM](https://community.cambiumnetworks.com/u/SH_CAMBIUM)
#### Post date: [May 3, 2017, 3:40am UTC](https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911/2 "2017-05-03T03:40:20Z")

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On the device Dashboard what is the cnMaestro connection status ?, &nbsp;when the LED is orange are you able to ping to cloud.cambiumnetworks.com?, &nbsp; can you please send techsupport file, please &nbsp;download it when the issue is seen.

Also please check this article in knowledgebase about how to debug onboard issue

[http://community.cambiumnetworks.com/t5/cnMaestro/Device-On-boarding/m-p/51484#U51484](https://community.cambiumnetworks.com/t/device-on-boarding/44417)

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### Author: ![shim99](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/s/d2c977/32.png) [@shim99](https://community.cambiumnetworks.com/u/shim99)
#### Post date: [May 3, 2017, 4:40am UTC](https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911/3 "2017-05-03T04:40:32Z")

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Thanks, I'll download file when I get home.&nbsp;

What email address should I send the file to?

I should say that even when the light is orange I am able to access the internet etc but just not see the informatiion in cnMaestro.&nbsp;

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### Author: ![SH\_CAMBIUM](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/s/b5a626/32.png) [@SH\_CAMBIUM](https://community.cambiumnetworks.com/u/SH_CAMBIUM)
#### Post date: [May 3, 2017, 4:57am UTC](https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911/4 "2017-05-03T04:57:43Z")

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I have sent you my emaild id, please send techsupport to email id mentioned