# Loosing cnMaestro connection

**URL:** https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911
**Category:** Residential Wi-Fi
**Created:** [May 2, 2017, 11:58pm UTC](https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911 "2017-05-02T23:58:17Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![SH\_CAMBIUM](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/s/b5a626/32.png) [@SH\_CAMBIUM](https://community.cambiumnetworks.com/u/SH_CAMBIUM)
#### Post date: [May 3, 2017, 3:40am UTC](https://community.cambiumnetworks.com/t/loosing-cnmaestro-connection/50911/2 "2017-05-03T03:40:20Z")

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On the device Dashboard what is the cnMaestro connection status ?, &nbsp;when the LED is orange are you able to ping to cloud.cambiumnetworks.com?, &nbsp; can you please send techsupport file, please &nbsp;download it when the issue is seen.

Also please check this article in knowledgebase about how to debug onboard issue

[http://community.cambiumnetworks.com/t5/cnMaestro/Device-On-boarding/m-p/51484#U51484](https://community.cambiumnetworks.com/t/device-on-boarding/44417)

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