Odd one here, which i think is relevant. It might be a known issue but it s new for me. The mac address changes on the SM when upgrading the firmware from16.1.1.1 to 20.2.1. This is causing issue with our installers.
This is news to me to! I haven’t heard of anyone else reporting this. Did you open a support ticket yet? If so I can look into that if you have info uploaded there.
Note the screenshot you uploaded is just showing a SM that isn’t in session but is in LUID #5 spot, so not sure how that is showing a changed MAC address.