My cnMaestro cloud account inactive

Products cnMaestro
1

My cnMaestro cloud account is inactive how do i reactivite it

2

Please onboard at least one device to reactivate your account.

Once device connects  to your account.

Your account will be reactivated.

3

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I have tried to onboard a device it seem it not coming online

4

Thank you for replying back.

Could you confirm if device is able to ping the cnmaestro.

5

Sorry to ask how do i ping the cnmeastro?

6

Hi Christopher, 

Please follow the steps provided in the below link would help you to check the cloud connectivity. 

https://community.cambiumnetworks.com/t5/cnMaestro/Checking-Device-cnMaestro-Connectivity-Part-3-of-4/m-p/51402#M16