No versions listed in cnMaestro for cnWave 60GHz

Hi, I don’t know if it’s 3.2’s fault and if it was present in 3.1.1r62. Today I wanted to update 1.2.1 to 1.2.2. After clicking sync image to 1.2.2 and this process is complete, the list of versions is empty.
I tried in 3 browsers and it’s exactly the same.
Where to look for a solution?

After 10 minutes everthink back with all version “Out of sync” status :frowning:

Hi @PFR,

Is this an onboard E2E Controller Network that is not syncing the images?

This is v1000 +v1000 short distance link.
E2E is located on one of them.
With 1.2.1 issue not exist.
image

I think this is some issue with cnmaestro because logs on e2e are correct
I1116 13:12:46.357695 9731 Start downloading https://device-image.cloud.cambiumnetworks.com/cnWave60/1.2.2/cnwave60ghz-v2000-upgrd-1.2.2.img
I1116 13:12:46.357527 9732 Start downloading https://device-image.cloud.cambiumnetworks.com/cnWave60/1.2.2/cnwave60ghz-v5000-v3000-upgrd-1.2.2.img
I1116 13:12:46.366621 2820 Received UpgradeDelImageReq message from :api-service-2864934551143739474
I1116 13:12:46.366750 2820 Deleting image: v1000-upgrd-1.2.1.img
I1116 13:12:46.366847 2820 Event UPGRADE:UPGRADE_IMAGE_INFO (INFO) => Deleted image: v1000-upgrd-1.2.1.img
I1116 13:12:46.389467 2820 Received UpgradeDelImageReq message from :api-service-16478873324353205545
I1116 13:12:46.389595 2820 Deleting image: v5000-v3000-upgrd-1.2.1.img
I1116 13:12:46.389701 2820 Event UPGRADE:UPGRADE_IMAGE_INFO (INFO) => Deleted image: v5000-v3000-upgrd-1.2.1.img

I1116 13:14:11.227835 9731 Successfully downloaded https://device-image.cloud.cambiumnetworks.com/cnWave60/1.2.2/cnwave60ghz-v2000-upgrd-1.2.2.img to /tmp/imageYemjRu ← AFTER THIS MESSAGE IN LOGS list of possible software version stay empty :frowning:

Next suggestion, after last message in logs, system is note reponsible for few minutes :frowning:
Maybe this is problem with empty list, that cnmaestro can’t connect to node.

It looks like this update 1.2.2 for v1000 hangup controller for few minutes.

I1116 13:23:33.280804 2821 No match for software version default, using latest base config instead: RELEASE_M60_10
I1116 13:23:33.352665 2821 Best match for software version Terragraph Release RELEASE_M60_10-versionfile @cnwave_builder_1 2022-02-16T10:16:38 is: RELEASE_M60_10
I1116 13:23:33.384227 2821 No match for software version default, using latest base config instead: RELEASE_M77_3
I1116 13:23:34.936394 2793 Number of alive/dead nodes: 2/0
I1116 13:23:34.973439 2820 Seeding image [v5000-v3000-upgrd-1.2.2.img] at /tmp/images/v5000-v3000-upgrd-1.2.2.img with magnet URI: magnet:?xt=urn:btih:ee227c4667ff3be7c55f5cb39d96d6a9be1caf3b&dn=v5000-v3000-upgrd-1.2.2.img&tr=http%3a%2f%2f%5bfd00%3aceed%3a8b1b%3a2d00%3a%3a1%5d%3a6969%2fannounce
I1116 13:23:34.973630 2820 Hosting image [v5000-v3000-upgrd-1.2.2.img] at https://[fd00:ceed:8b1b:2d00::1]/tmp/images/v5000-v3000-upgrd-1.2.2.img
I1116 13:23:39.193837 2793 Sending prefix allocations to POP node: 00:04:56:8b:1b:2d
I1116 13:23:39.942004 2793 Number of alive/dead nodes: 2/0
I1116 13:23:41.027690 2821 Best match for firmware version 10.11.0 is: 10.11.0
I1116 13:23:41.110417 2821 Best match for firmware version 10.7.0 is: 10.7.0
I1116 13:23:41.208303 2821 Best match for firmware version 10.5.0 is: 10.5.0
I1116 13:23:41.248656 2820 Seeding image [v1000-upgrd-1.2.2.img] at /tmp/images/v1000-upgrd-1.2.2.img with magnet URI: magnet:?xt=urn:btih:180547a2a9ab0e56bddcdb764c187b97bd6e8ef2&dn=v1000-upgrd-1.2.2.img&tr=http%3a%2f%2f%5bfd00%3aceed%3a8b1b%3a2d00%3a%3a1%5d%3a6969%2fannounce
I1116 13:23:41.248773 2820 Hosting image [v1000-upgrd-1.2.2.img] at https://[fd00:ceed:8b1b:2d00::1]/tmp/images/v1000-upgrd-1.2.2.img
I1116 13:23:41.249707 2820 Got package v1000-upgrd-1.2.2.img for upload
I1116 13:23:41.253085 2820 Using BitTorrent tracker URL: http://[fd00:ceed:8b1b:2d00::1]:6969/announce
I1116 13:23:41.291918 2821 Best match for firmware version 10.12.0 is: 10.12.0
I1116 13:23:41.399507 2821 Best match for firmware version 10.9.0 is: 10.9.0
I1116 13:23:41.579557 2821 Best match for firmware version 10.6.0 is: 10.6.0
I1116 13:23:41.624655 2821 Received get regulatory details from api-service-5347316297599143920

E1116 14:00:06.954249 2499 Error routing msg from ctrl-app-UPGRADE_APP to api-service-16083015498629900902 Host unreachable (errno=113)
E1116 14:00:06.954527 2499 Error routing msg from ctrl-app-UPGRADE_APP to api-service-8417421761996573640 Host unreachable (errno=113)
E1116 14:00:06.954723 2499 Error routing msg from ctrl-app-UPGRADE_APP to api-service-15361935890557639504 Host unreachable (errno=113)

@PFR It seems an expected behavior. 1.2.2 release has been included with support for v2000 device model and has the v2k image as well. But the onboard E2E Controller PoP running 1.2.1 version does not support syncing v2000 image from cnMaestro. The workaround is

  1. Manually update the PoP with 1.2.2 image from device GUI
  2. Try syncing the images from cnMaestro and update rest of the devices

Please try and confirm the outcome. Thanks

You highly recommend version 1.2.2 for installation.
You do webinars, you recommend for use, and you don’t consider v1000 as a product that can use it.

A bit weak :frowning:

Please use cnWave60-1.2.2-legacy.tar.gz available on support site. You will be able to upgrade onboard controller PoP running 1.2.1 via cnMaestro.

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Of course, I’m already getting in the car and driving the 450 km to do it.
I don’t buy solutions managed from the cloud to drive and connect from the local network.
But you still don’t get it :slight_smile:

Hi Pshemo

Can you give us sometime we can find a better solution and get back to you, you don’t need to drive to fix it locally. We can fix it, can you please invite me in your account?

Hi Pshemo

We have a solution for you, can you please invite in your account?
I sent you private message.

Please check your account now the image should be in sync, you can upgrade your v1000 with 1.2.2

@PFR Thank you for highlighting this issue. The cloud image has been updated for all users and will now allow upgrades to work.

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