# PMP450 time out on ping
**URL:** https://community.cambiumnetworks.com/t/pmp450-time-out-on-ping/83591
**Category:** PMP
**Created:** [January 19, 2022, 5:04pm UTC](https://community.cambiumnetworks.com/t/pmp450-time-out-on-ping/83591 "2022-01-19T17:04:22Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@LAN](https://community.cambiumnetworks.com/u/LAN)
#### Post date: [January 19, 2022, 5:04pm UTC](https://community.cambiumnetworks.com/t/pmp450-time-out-on-ping/83591/1 "2022-01-19T17:04:22Z")
Continuing the discussion from:
> [@PMP 450 Not Responding to Ping but still connected.](https://community.cambiumnetworks.com/t/pmp-450-not-responding-to-ping-but-still-connected/40088):
>
> We have multiple PMP 450 SM's connected to an AP that at least once a week stop responding to ping. They are still connected to the AP and passing traffic but do not respond at all. The way we have found to fix this is to drop the session from the AP and have it reconnect. This would be fine if it happened every once in a while, but it is happening once or twice a week. I have looked through the fourms but do not see anything on this. If you could help that would be great. Thanks.
having that problem now but also getting a time out when i ping
---
### Author:  [@Simon\_King](https://community.cambiumnetworks.com/u/Simon_King)
#### Post date: [January 19, 2022, 5:13pm UTC](https://community.cambiumnetworks.com/t/pmp450-time-out-on-ping/83591/2 "2022-01-19T17:13:01Z")
I’ve moved your post to a new thread because the other one was nearly five years old and unlikely to be relevant to current software. Please describe your problem in more detail (including the software versions you are running). Also, if you are looking for Cambium support, please see this:
> [@Getting support from Cambium](https://community.cambiumnetworks.com/t/getting-support-from-cambium/81621):
>
> The Cambium Community site allows users of Cambium equipment and services to discuss their experiences and help each other. Although Cambium staff do read and post on the site, it is not a formal support channel. If you need help from Cambium, please [raise a support ticket](https://help.cambiumnetworks.com/hc/requests/new) by visiting [support.cambiumnetworks.com](http://support.cambiumnetworks.com) and clicking on Submit a request.
---
### Author:  [@LAN](https://community.cambiumnetworks.com/u/LAN)
#### Post date: [January 23, 2022, 12:56pm UTC](https://community.cambiumnetworks.com/t/pmp450-time-out-on-ping/83591/3 "2022-01-23T12:56:01Z")
Put in several tickets with Cambium and little to nothing has happened. Ready to return this 450M for a full refund
---
### Author:  [@CambiumMatt](https://community.cambiumnetworks.com/u/CambiumMatt)
#### Post date: [January 24, 2022, 1:58pm UTC](https://community.cambiumnetworks.com/t/pmp450-time-out-on-ping/83591/4 "2022-01-24T13:58:44Z")
Please PM me your ticket numbers, and/or shoot me email (matt @ [cambiumnetworks.com](http://cambiumnetworks.com) ). We will try to help.
---
### Author:  [@system](https://community.cambiumnetworks.com/u/system)
#### Post date: [January 24, 2023, 1:59pm UTC](https://community.cambiumnetworks.com/t/pmp450-time-out-on-ping/83591/5 "2023-01-24T13:59:00Z")
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.