PPPoe still being pushed through after ethernet port disabled?

Products ePMP
1

Elevated radio, ethernet port disabled... The clients router is still tying to push through PPPoe up to 5000 times in a 24 hour period.  Is there a way to prevent this other than taking the router out of the equation and why can it still do so, given the port is disabled? TIA

2

Hi,

What is the exact Elevate model how it is shown on the Monitor->System? What is the firmware version that you are using?

Thanks,

Dmitry

3

Its an ePMP Elevate NB-5G22-XM running firmware version 4.4.3 U-Boot 1.1.4.2-s104.   The client is currently disconnected for non payment, ethernet port is disabled but I'm still getting notifications of PPPoE radius login attempts

 
4

IIRC there was a bug in one of the software releases where the ethernet port did not actually get disabled when you tell it to.  Pretty sure that was fixed though..