Prizm 3.3.7 on Windows not started Prizm Web service

If started service Prizm 3.3 with Network admin Tools Actions->Web Server Start i recieve error starting Web server.
And in folder C:'Canopy’Prizm’bin’tomcat’logs created file jakarta_service_20100508.log with error

[2010-05-08 15:22:04] [info] Running Service…
[2010-05-08 15:22:04] [info] Starting service…
[2010-05-08 15:22:04] [173 javajni.c] [error] The specified module could not be found.
[2010-05-08 15:22:04] [764 prunsrv.c] [error] Failed creating java C:‘Canopy’Prizm’_jvm’bin’client’jvm.dll
[2010-05-08 15:22:04] [982 prunsrv.c] [error] ServiceStart returned 1
[2010-05-08 15:22:04] [info] Run service finished.
[2010-05-08 15:22:04] [info] Procrun finished.

Web started only if i load file start_tomcat.bat

I had exactly the same problem and after spending hours searching online and troubleshooting, I was able to resolve the issue by following the suggestions on the following link:

Basically, Tomcat couldn’t find a file called msvcr71.dll.
I just copied it over from c:'windows’’framework’v1.1.4322 to c:'windows’system32 and that solved the issue!

Ok. thanks. i download it is dll and prizm good started

i had the same problem after server format (windows server 2003);
server format, i have installed a prizm 3.3.10 and the tomcat never start…i become crazy…i have fomat my server for 2 times…
after i have installed prizm 3.2.14 and it work graet;
now i have install version 3.3.10 and the tomcat does not start begin!!!aaaaaa

I have given the heads on the wall!!!
But i haven’t read the forum!!!

just read this post on cambium forum…
i have copied the .dll file on c:'windows’system32 and after 3.3.10 installation the tomcat starts!!!


Thanks a lot!!!