Problem onboarding ePMP to cnMaestro

I am Facing Issue in onbaording ePMP device
Sep 3 16:17:36 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: New CNS_STATE cns_serv_stat Connecting(4)
Sep 3 16:17:36 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: idle_timeout=330 retry_time=330
Sep 3 16:17:36 CAMP-TO-THALL DEVICE-AGENT[1043]: send_to_stats_server: read stats size=4264 errno=98 sizeof(priv)=4264
Sep 3 16:17:36 CAMP-TO-THALL DEVICE-AGENT[1043]: da_alive_cb: Kicking the DA watchdog
Sep 3 16:18:29 CAMP-TO-THALL admin[10.0.107.118]: web_interface: User ‘admin’ is logged in…
Sep 3 16:18:38 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: New CNS_STATE cns_serv_stat Connecting(4)
Sep 3 16:18:38 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: idle_timeout=330 retry_time=270
Sep 3 16:18:38 CAMP-TO-THALL DEVICE-AGENT[1043]: send_to_stats_server: read stats size=4264 errno=98 sizeof(priv)=4264
Sep 3 16:18:38 CAMP-TO-THALL DEVICE-AGENT[1043]: da_alive_cb: Kicking the DA watchdog
Sep 3 16:19:39 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: New CNS_STATE cns_serv_stat Connecting(4)
Sep 3 16:19:39 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: idle_timeout=330 retry_time=210
Sep 3 16:19:39 CAMP-TO-THALL DEVICE-AGENT[1043]: send_to_stats_server: read stats size=4264 errno=98 sizeof(priv)=4264
Sep 3 16:19:39 CAMP-TO-THALL DEVICE-AGENT[1043]: da_alive_cb: Kicking the DA watchdog
Sep 3 16:20:36 CAMP-TO-THALL DEVICE-AGENT[1043]: EVBUFF save callback
Sep 3 16:20:36 CAMP-TO-THALL DEVICE-AGENT[1043]: Saving evbuff [0] to file
Sep 3 16:20:36 CAMP-TO-THALL DEVICE-AGENT[1043]: evbuff is empty, nothing to save
Sep 3 16:20:40 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: New CNS_STATE cns_serv_stat Connecting(4)
Sep 3 16:20:40 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: idle_timeout=330 retry_time=150
Sep 3 16:20:40 CAMP-TO-THALL DEVICE-AGENT[1043]: send_to_stats_server: read stats size=4264 errno=98 sizeof(priv)=4264
Sep 3 16:20:40 CAMP-TO-THALL DEVICE-AGENT[1043]: da_alive_cb: Kicking the DA watchdog

Try enabling all the log levels on the device in Configuration > System > System Logging (Syslog) > SysLog Mask. That might give some more detail in what is failing in the device agent log.

Are you trying to connect to cnMaestro Cloud or On-Premises?

Hi ,

Can you please confirm which ePMP device model is being used and what firmware version is used. ePMP minimum supported stable version is 3.5.6 . Also as Jordan asked please share the debug logs once all the Syslog masks are enabled.

Thanks,
KR.