I am Facing Issue in onbaording ePMP device
Sep 3 16:17:36 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: New CNS_STATE cns_serv_stat Connecting(4)
Sep 3 16:17:36 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: idle_timeout=330 retry_time=330
Sep 3 16:17:36 CAMP-TO-THALL DEVICE-AGENT[1043]: send_to_stats_server: read stats size=4264 errno=98 sizeof(priv)=4264
Sep 3 16:17:36 CAMP-TO-THALL DEVICE-AGENT[1043]: da_alive_cb: Kicking the DA watchdog
Sep 3 16:18:29 CAMP-TO-THALL admin[10.0.107.118]: web_interface: User ‘admin’ is logged in…
Sep 3 16:18:38 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: New CNS_STATE cns_serv_stat Connecting(4)
Sep 3 16:18:38 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: idle_timeout=330 retry_time=270
Sep 3 16:18:38 CAMP-TO-THALL DEVICE-AGENT[1043]: send_to_stats_server: read stats size=4264 errno=98 sizeof(priv)=4264
Sep 3 16:18:38 CAMP-TO-THALL DEVICE-AGENT[1043]: da_alive_cb: Kicking the DA watchdog
Sep 3 16:19:39 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: New CNS_STATE cns_serv_stat Connecting(4)
Sep 3 16:19:39 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: idle_timeout=330 retry_time=210
Sep 3 16:19:39 CAMP-TO-THALL DEVICE-AGENT[1043]: send_to_stats_server: read stats size=4264 errno=98 sizeof(priv)=4264
Sep 3 16:19:39 CAMP-TO-THALL DEVICE-AGENT[1043]: da_alive_cb: Kicking the DA watchdog
Sep 3 16:20:36 CAMP-TO-THALL DEVICE-AGENT[1043]: EVBUFF save callback
Sep 3 16:20:36 CAMP-TO-THALL DEVICE-AGENT[1043]: Saving evbuff [0] to file
Sep 3 16:20:36 CAMP-TO-THALL DEVICE-AGENT[1043]: evbuff is empty, nothing to save
Sep 3 16:20:40 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: New CNS_STATE cns_serv_stat Connecting(4)
Sep 3 16:20:40 CAMP-TO-THALL DEVICE-AGENT[1043]: platform_set_cns_connection_state: idle_timeout=330 retry_time=150
Sep 3 16:20:40 CAMP-TO-THALL DEVICE-AGENT[1043]: send_to_stats_server: read stats size=4264 errno=98 sizeof(priv)=4264
Sep 3 16:20:40 CAMP-TO-THALL DEVICE-AGENT[1043]: da_alive_cb: Kicking the DA watchdog
Try enabling all the log levels on the device in Configuration > System > System Logging (Syslog) > SysLog Mask. That might give some more detail in what is failing in the device agent log.
Are you trying to connect to cnMaestro Cloud or On-Premises?
Hi ,
Can you please confirm which ePMP device model is being used and what firmware version is used. ePMP minimum supported stable version is 3.5.6 . Also as Jordan asked please share the debug logs once all the Syslog masks are enabled.
Thanks,
KR.
This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.