Problem updating CMM3 from 2.2 to 3.1

Products PMP
1

All settings as far as logins are correct. This is the error I get:
01/13/11 15:16:32 INFO CMM_31_BUILDOFFICIAL.pkg3 loaded.
01/13/11 15:16:32 INFO Starting Update Process …
01/13/11 15:16:32 INFO Using Active FTP for File Transfer
01/13/11 15:16:32 INFO Queue NE:10.10.10.13 for updating
01/13/11 15:16:33 INFO Host: 10.10.10.13;ESN: 0A003EE02331;Message: Checking Network Element Status (SITE= Ketchum Tower CMM)
01/13/11 15:16:33 INFO Host: 10.10.10.13;ESN: 0A003EE02331;Message: Current = CANOPY CMM 2.2 Build 2 Feb 23 2006 16:45:22, , 5 (SITE= Ketchum Tower CMM)
01/13/11 15:16:33 INFO Host: 10.10.10.13;ESN: 0A003EE02331;Message: Using Package D:'Brad’Canopy’Canopy Software’CMM_31_BUILDOFFICIAL.pkg3 (SITE= Ketchum Tower CMM)
01/13/11 15:16:33 INFO Host: 10.10.10.13;ESN: 0A003EE02331;Message: Transferring Files: boot.bin (SITE= Ketchum Tower CMM)
01/13/11 15:21:33 WARN Host: 10.10.10.13;ESN: 0A003EE02331;Message: Error Transferring Files: Error: could not send/close local file.Connection timed out. (SITE= Ketchum Tower CMM)
01/13/11 15:21:33 INFO Node: 10.10.10.13 Update Completed.
01/13/11 15:21:33 INFO Refreshing NE at:10.10.10.13
01/13/11 15:21:41 INFO Updating Selected Network Elements process has completed.

2

Make sure you are not running this from a PC that is behind a firewall or has a software firewall enabled.

3

Yes, first hint is that “01/13/11 15:16:32 INFO Using Active FTP for File Transfer”. Unlike Passive FTP, Active FTP requires the server to initiate a connection back to the client. This will not work with a firewall or anything running NAT.

4

i had the same issue…

what is did was to remove the snmp string and snmp ip …save and reboot and it worked…i spoke to support and they where no help

5

Tried using passive FTP and SNMP solution to no avail. Connected up directly to the CMM and successfully upgraded. Thanks for the input.
Brad