# Problem with BAM 1.1 software

**URL:** https://community.cambiumnetworks.com/t/problem-with-bam-1-1-software/24412
**Category:** PMP
**Created:** [July 5, 2004, 6:57pm UTC](https://community.cambiumnetworks.com/t/problem-with-bam-1-1-software/24412 "2004-07-05T18:57:53Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![ododod](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/o/f9ae1b/32.png) [@ododod](https://community.cambiumnetworks.com/u/ododod)
#### Post date: [July 5, 2004, 6:57pm UTC](https://community.cambiumnetworks.com/t/problem-with-bam-1-1-software/24412/1 "2004-07-05T18:57:53Z")

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Hi all,  
  
I just purchased the Motorola Canopy 2.4GHz AP and SMs and BAM (1.1) software. I am having a problem with the BAM software when trying to log in from the GUI:  
  
Unable to authenicate  
Please check your user name and/or password  
Error Message: DB Error: connect failed  
  
I have also verified that the required packages are installed in Red Hat  
9, namely,  
  
Httpd  
Mysql  
Mysql-server  
Php  
Php-mysql  
  
I was able to login as Administrator (no password) and created additional users & passwords. However, when I tried to login as one of the user I created, it gave me the above error message saying that connect failed.  
  
I checked mysql and verified that the users I created are in the mysql databse. I also noticed that the folder “04004SSE” in var’lib’mysql has no database files.  
  
Do I need the APAS in order for it to work (I still haven’t received it yet)? Right now, I am just setting up the SM and this was the first SM I tried.  
  
I was wondering if any one out there has any suggestion how I can create the database because the Canopy manual does not indicate how do to it.  
  
Thanks.  
  
Regards,  
  
Dod

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### Author: ![Cambium-Tom](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/c/977dab/32.png) [@Cambium-Tom](https://community.cambiumnetworks.com/u/Cambium-Tom)
#### Post date: [July 7, 2004, 4:02pm UTC](https://community.cambiumnetworks.com/t/problem-with-bam-1-1-software/24412/2 "2004-07-07T16:02:29Z")

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Ododod,  
It looks like the tables weren’t created during the install. Were you root when you performed the install?  
  
During the install there is a script that automatically creates the database and tables. Look under var/log/canopy/ for a file sse\_install.log which will say if the database was created.   
  
Also, try the following:  
  
mysql -u root (add a -p if you need to be prompted to a non-default password)  
  
use 04004SSE;  
  
select \* from SS;  
  
At the end of these 3 commands you should have some output. If not I would suggest trying to install BAM again.

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### Author: ![ododod](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/o/f9ae1b/32.png) [@ododod](https://community.cambiumnetworks.com/u/ododod)
#### Post date: [July 7, 2004, 9:26pm UTC](https://community.cambiumnetworks.com/t/problem-with-bam-1-1-software/24412/3 "2004-07-07T21:26:13Z")

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The sse\_install.log in the var/log/canopy/ directory indicates the database was created. The mysql commands failed at select \* from SS; since there is nothing in the 04004SSE directory.  
  
In any case, I uninstalled the BAM and re-installed it again. Now I can add the esn.  
  
Thank you.