# Problem with Cambium Networks cnWave V5000 DN

**URL:** https://community.cambiumnetworks.com/t/problem-with-cambium-networks-cnwave-v5000-dn/83028
**Category:** cnWave 60 GHz
**Created:** [December 16, 2021, 6:32pm UTC](https://community.cambiumnetworks.com/t/problem-with-cambium-networks-cnwave-v5000-dn/83028 "2021-12-16T18:32:10Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Petr\_Valenta](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/p/ba9def/32.png) [@Petr\_Valenta](https://community.cambiumnetworks.com/u/Petr_Valenta)
#### Post date: [December 16, 2021, 6:32pm UTC](https://community.cambiumnetworks.com/t/problem-with-cambium-networks-cnwave-v5000-dn/83028/1 "2021-12-16T18:32:10Z")

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Hello, I have a problem with Cambium Networks cnWave V5000 DN. After 5 minutes I can’t get on the radio. It’s not even pinging. Not even a web view. After rebooting, everything runs. And after 5 minutes, I will not connect to it again via the ip address. As if the radio turned off and after rebooting it works for 5 minutes. And so far there is no client connected to the radio. Please advise. Thank you

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### Author: ![Simon\_King](https://d10gw3vjmzyp8.cloudfront.net/user_avatar/community.cambiumnetworks.com/simon_king/32/16169_2.png) [@Simon\_King](https://community.cambiumnetworks.com/u/Simon_King)
#### Post date: [December 16, 2021, 6:35pm UTC](https://community.cambiumnetworks.com/t/problem-with-cambium-networks-cnwave-v5000-dn/83028/2 "2021-12-16T18:35:22Z")

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Hi @Petr_Valenta, welcome to the community.

There may be other members of the community here who can help you, but if you are looking for a response from Cambium, you should raise a support ticket:

> [@Getting support from Cambium](https://community.cambiumnetworks.com/t/getting-support-from-cambium/81621):
>
> The Cambium Community site allows users of Cambium equipment and services to discuss their experiences and help each other. Although Cambium staff do read and post on the site, it is not a formal support channel. If you need help from Cambium, please [raise a support ticket](https://help.cambiumnetworks.com/hc/requests/new) by visiting [support.cambiumnetworks.com](http://support.cambiumnetworks.com) and clicking on Submit a request.

Thanks,

Simon

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### Author: ![JackMac](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/j/bbe5ce/32.png) [@JackMac](https://community.cambiumnetworks.com/u/JackMac)
#### Post date: [December 17, 2021, 9:27am UTC](https://community.cambiumnetworks.com/t/problem-with-cambium-networks-cnwave-v5000-dn/83028/3 "2021-12-17T09:27:22Z")

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Hi Petr,

Sorry to hear you’re having trouble with the V5000. Could you please provide the following screenshot showing the field diagnostic contents from the GUI → Tools → Field Diags. These archive file names contain the reboot reasons:

 ![image](https://d1okf4ta8xniw3.cloudfront.net/original/3X/c/b/cbe6dd4b1e368a4dfc50b64b9a2f0a99f0e3d03d.png)

Also, can you please confirm you are only managing the radio via one of the three Ethernet interfaces?

Thanks,  
Jack

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### Author: ![Barta\_David](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/b/7feea3/32.png) [@Barta\_David](https://community.cambiumnetworks.com/u/Barta_David)
#### Post date: [February 19, 2022, 10:06pm UTC](https://community.cambiumnetworks.com/t/problem-with-cambium-networks-cnwave-v5000-dn/83028/4 "2022-02-19T22:06:30Z")

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Hello guys, I had 5 pcs V5000,40 pcs V1000 and 6 psc V3000. My experience with those products is very bad. If unit V1000 lights up red and link glows alternately green so you need unplug the power supply because its soft. Sure V5000 sometimes disconnects all stations and helped me usually reboot. If you add more units expect more frequent problems. I removed all this products from my networks ☹

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### Author: ![Simon\_King](https://d10gw3vjmzyp8.cloudfront.net/user_avatar/community.cambiumnetworks.com/simon_king/32/16169_2.png) [@Simon\_King](https://community.cambiumnetworks.com/u/Simon_King)
#### Post date: [February 21, 2022, 9:22am UTC](https://community.cambiumnetworks.com/t/problem-with-cambium-networks-cnwave-v5000-dn/83028/5 "2022-02-21T09:22:51Z")

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Hello, and welcome to the Cambium Community. Did you raise support tickets for these issues? I know for certain the engineering team would want to hear all the details.

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### Author: ![Antony](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/a/cab0a1/32.png) [@Antony](https://community.cambiumnetworks.com/u/Antony)
#### Post date: [February 21, 2022, 10:30am UTC](https://community.cambiumnetworks.com/t/problem-with-cambium-networks-cnwave-v5000-dn/83028/6 "2022-02-21T10:30:20Z")

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Hello David,

Sorry to hear this, have you raised a support ticket? I would like to get the team to take a look at your network and see what issues you are having and how we can help.

Ideally details like software version, and field diags would be ideal and we’ll be keen to solve this.

Antony