Problems linking the epmp1000

Products ePMP
1

I have I have problems linking the epmp1000. green LED power on, but I have no access. I tried to make the power cycle reset, but nothing. I also tried using the reset button 10 seconds, but nothing.
Config Power cycle laptop 192.168.0.3 255.255.255.0 ping 192.168.0.1 and ping 192.168.0.2, no results.
Config back door - config laptop 169.254.1.2 - 255.255.0.0 ping 169.254.1.1, no results.
There are other tests that I can do. Thank you. green LED power on, but I have no access. I tried to make the power cycle reset, but nothing. I also tried using the reset button 10 seconds, but nothing.
Config Power cycle laptop 192.168.0.3 255.255.255.0 ping 192.168.0.1 and ping 192.168.0.2, no results.
Config back door - config laptop 169.254.1.2 - 255.255.0.0 ping 169.254.1.1, no results.
There are other tests that I can do. Thank you

2

Hi, 

If you are not able to access the unit after a factory default, you may have a defective radio. I assume you are using the power injector provided with the radio when doing this. Also, do you see the Ethernet LED come on when you plug into the radio?

Please contact our support engineers at http://www.cambiumnetworks.com/support/contact-support/ and they will be able to help you diagnose and replace the radio for you if necessary. 

Thanks,

Sriram

3
Yes, the power supply is standard. When you attack the LAN cable does not turn no lights. The laptop says cable unplugged.
4

ok, I assume when you say power supply is standard, it is the power supply provided in the box with the ePMP 1000? If so, we may have to replace the radio for you. Please contact our support team for assistance. 

Thanks,

Sriram