Product Alert: #01.05.02. 5730BHC Mounting (45Mb BH)

Link to knowldege base article and picture:
http://www.canopywireless.com/kbase/ind … d=280&c=18

SUPPORT FIELD ALERT #01.05.02.16

TITLE: When installing 45Meg BH ODU do not remove or reposition the ODU rear mounting bracket to enable the incorrect use of the twist section (wall mount only) assembly of the mounting kit for pole mount installations.

PRODUCTS: 45Meg BH

RELEASE: N/A

PROBLEM DESCRIPTION: Mounting/installation procedures of the 45Meg BH outlined in the 45Meg BH User Guide are not being followed correctly by some customers. Failure to do so may result in serious drop damage to the ODU. The ODU rear mounting bracket should never be removed or repositioned for any reason as part of the normal mounting/installation procedures for the ODU. Some customers have repositioned the rear mounting bracket of the ODU 90 Deg from the original factory position to allow the improper use of the twist section (wall mount only) assembly for a pole mounting. The twist section should only be used for wall mounting and never for pole mounting. Incorrectly using the twist section for pole mounts in this manner will make the ODU less stable and more prone to wind induced vibration.

HOW to TROUBLESHOOT: Verify existing 45Meg BH pole mount installations were performed correctly and in accordance with mounting instructions outlined in the 45Meg BH Users Guide. Verify that the twist section (wall mount only) assembly has not been used for pole mounting the ODU.

HOW ISSUE WAS RESOLVED/WORK AROUND: Never remove or reposition the rear mounting bracket of the ODU for any installation. Never use the twist section(wall mount only) assembly for pole mounting. Follow the mounting/installation procedures outlined in the 45Meg BH Users Guide.