PTP 820s 1+1 HSB setup not passing traffic

Products PTP
1

Hello out there PTP 820s users, Just looking for some quick info. Recently installed a new link 1+1 HSB and found that 1 of 2 ODUs on one end had a had different software version. Could that be the reason why one, I’m not passing any traffic to the other end of my link and 2 because software version is different it doesn’t show the other unit when normally you have 2 tabs on your screen GUI showing your active and standby unit when you have a 1+1 HSB setup?

Just note I turned off the odd ball version firmware ODU and did the alignment and such with but still no traffic being able to pass.
Any help is greatly appreciated

Thanks

2

Hello Sir,

would you share the Ethernet—>> Services tab configuration of your primary radio? And if possible the configuration of HSB radio.
You need first traffic in the primary radio.

Sincerely yours,

Niragira Olympe