PTP600 Calibration issue....

Products PTP
1

I’m getting the following error on one of my PTP600 units for some reason all the sudden. The links been running flawlessly for over a year now.

<—error—>
Unit Out Of Calibration
</–error—>

Any ideas how to fix this?

Thanks in advance…

2

The unit is out of calibration and must be returned to the factory using the RMA process for re-calibration. 

Please raise a ticket with our support team to get this device repaired. 

How to open an RMA ticket? log on to the Cambium Support portal at https://support.cambiumnetworks.com?

To know more, please view the Youtube link (https://www.youtube.com/watch?v=7I7H729JwSQ)

3

What causes this “out of calibration” issue? Is it component failure? Is this an issue that can happen to any PTP600, or is it something that existed in a certain serial number/model number range?

4

It's difficult to know what has caused the "out of calibration" condition in this case. It could be a component failure, or memory failure in an area that contains calibration data, but we have rarely (probably never) seen this in a PTP 600 in service. A couple of preparatory questions from us:

  • Is the link still working?
  • Where is the alarm displayed?

If the link is still working, it might be useful to have the field diagnostic file.

Thanks, Mark