We are experiencing a very odd random issue where the R200P will just stop registering. Per the log file it appears like it gets the wrong system time, registers a few more times then stops registering even though the UI claims it's registered.
Firmware Version 4.2-R3
Log file below with numbers/domains replaced with X's for privacy sake.
Yesterday evening, I disabled Remote Management on one of the offending R200 routers:
Administration -> cnMaestro -> "Remote Management" set to "Disable"
This router started maintaining registration correctly while others continued to have problems. All of my routers were managed by cnMaestro. I suspect there was some issue tied to cnMaestro / Remote Management.
This morning I checked my logs, and all R200 routers have been maintaining registration correctly since at least 3AM. I am hoping they resolved the issue and that we will not see it again. I'm cautiously optimistic.
We are analyzing all the logs and will provide you a solution soon.Please observe the device and let us know if disabling cnMaestro in all the affacted devices changes the SIP registration status.In this case you can capture the packet trace from device WEB UI by navigating to Administration->Diagnosis->Packet Trace , select Tracking Interface as WAN and start logs when RIP registration fails and capture packets and share with support team.
Uberdome: Has disabling cnmaestro management worked long term for you? I'd just leave it off then (my plan) unless support fixes this.
The issue has been so sporadic, that it is hard to say with certainty whether it is working.
I have 2 test units that are not connected to cnMaestro. One has Remote Management disabled, the other is enabled but is not on-boarded in the cnMaestro system. Neither one has lost registration unintentionally since Friday evening.
I don't want to disable it for all customers, because then I have to go to every site to enable it once a solution is in place. I also don't want to remove them all from cnMaestro and re-onboard them all over again. I'm debating about my next step, and will probably take it this evening.
Yes, could always enable remote management via http/s and setup a port forward for this.
I'm hesitant to enable remote http/s access since customers have access to the other local IPs. I create a default user account for each user to control their basic settings, and they don't usually change their passwords... so they would have access to their neighbor's router settings. I suppose for the time being, I could disable the local user account.
Actually, is there a way to enable WAN access for only the Admin account?