I feel like Cambium support is not really into helping customers lately. I have now had two 450M APs exhibit issues. One was an obvious error and they immediately said send it back. That was then followed with oh, nevermind, it is out of warranty. I have the AP sitting at my desk and I’ve attempted to get some feedback on the error, but they won’t give any information.
The most recent one I submitted today has no obvious errors, but keeps loosing the ethernet connection. I’m immediately told to replace it. Some of these sites are not as easy as “just replace it”. Are they not trying to troubleshoot devices anymore?
I’m also still waiting on an RMA response for 450b SMs that they have usually been super fast on, but instead this is just hanging out in limbo.
Anyone else experiencing similar issues recently? We’ve had really good luck with our 450M APs, so maybe this is the answer to all of them that are having issues?