Curious to see if any WISP has ever raised prices on their bandwidth packages. We have not raised prices but we have lowered prices for higher packages and/or increased bandwidth at the same time. For those who have raised prices, please share as to why and what was customer response.
NOTE: When we started over 10 years ago, our base package was and still is $45/month. We have kept the base package and pricing. Our first and only change in pricing took place this year.
Most ISPs don't raise prices due to the risk of complaints - luckily in today's market you don't really need to do that: customer bandwidth and transfer demands are always increasing; when users contact you about slow speeds/streaming issues/they got your letter saying they're over their transfer usage, you let them know a higher package is available for an extra $10/mo and they'll take it. They're happy they have more speed/data usage, you're happy you get the money to pay for it.
If there's resistance, once you explain the huge costs you incur in new APs, SMs, backhauls, the work to upgrade those, and the short payback period required by the quick evolution of technology, they will understand where their money is going.
Our basic package has remained consistently priced as well. As the network scales and stabilizes and truck rolls decrease, inflation and upgrades seem to do a good job of keeping things in check. We do not have any grandfathered plans - their $48 keeps becoming better and better value. For instance, where availlable, we'll swap a 900 MHz customer on to a PMP-450 gear for free.
When we started over 10 years ago, our base package was and still is $45/month. [url=http://www.testking.net/testking-642-447.htm]Testking 642-447 braindumps[/url] We have kept the base package and pricing. Our first and only change in pricing took place this year.