We are currently seeing a canopy 2.4 ap lock up on the rf side, it drops all its customers and wont allow any customers to register to it. We had had it lock up on 6.1 software as well 7.0 software in software mode not hardware, Its a non advantage ap as well.
The ethernet doesnt lock up as I can web into it and reset the unit. We have seen this on a few other ap’s as well doesnt happen to often, once a month maybe or so.
Has anyone else seen this? Is there a fix? Does canopy know about it if its a bug?
What can we do to fix it?
Do you have UPS power on the APs? I’ve experienced this once during a thunderstorm on an AP without a UPS. Try swapping out the AP’s power supply.
If power isn’t the problem, check the AP Eval page on one of the SMs while the AP isn’t working. Is the failed AP listed? What are the listed parameters?
AP is ran by a cmm and the cmm is on a ups system, I will test the ap as soon as it locks up again and see if its working.
How does your GPS status look in the event log? Does it look like you are loosing GPS sync at times? I just ran into this yesterday with a customer where their entire cluster would drop all sessions. They replaced the LMR cable between the CMM and the antenna and everything came back up.
Is this a micro or a CMM II?
After thinking some, its actually a cmm 2, the event log looks ok, sadly I am not sure if the event is in there but here is the log anyways. I will clear the log and make sure to take a look next time it happens.
18:11:23 UT : 01/04/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 516 System Log Cleared
10:05:47 UT : 01/05/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
10:05:47 UT : 01/05/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset WatchDog Cur ExtInt 1377 Max ExtInt 510 Cur DecInt 352 Max DecInt 33 Cur Sync 0 Max Sync 37 Cur LED 0 Max LED 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 0 Max FEC 181 Cur FPGA 0 Max FPGA 223 Cur FrmLoc 1342 Max FrmLoc 133 AAState 0
10:05:47 UT : 01/05/05 : File root.c : Line 908 System Startup
10:05:47 UT : 01/05/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
10:05:47 UT : 01/05/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
10:05:47 UT : 01/05/05 : File root.c : Line 923 FPGA Version : 051104
10:05:47 UT : 01/05/05 : File root.c : Line 927 FPGA Features : DES
10:06:29 UT : 01/05/05 : File gps.c : Line 807 GPS Date/Time Set
10:06:39 UT : 01/05/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
14:14:34 UT : 01/05/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
14:14:34 UT : 01/05/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset WatchDog Cur ExtInt 1343 Max ExtInt 541 Cur DecInt 352 Max DecInt 35 Cur Sync 0 Max Sync 4 Cur LED 0 Max LED 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 0 Max FEC 197 Cur FPGA 0 Max FPGA 237 Cur FrmLoc 1342 Max FrmLoc 133 AAState 0
14:14:34 UT : 01/05/05 : File root.c : Line 908 System Startup
14:14:34 UT : 01/05/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
14:14:34 UT : 01/05/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
14:14:34 UT : 01/05/05 : File root.c : Line 923 FPGA Version : 051104
14:14:34 UT : 01/05/05 : File root.c : Line 927 FPGA Features : DES
14:15:14 UT : 01/05/05 : File gps.c : Line 807 GPS Date/Time Set
14:15:24 UT : 01/05/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
03:27:33 UT : 01/16/05 : File httptask.c : Line 634 Reboot from Webpage.
03:27:13 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
03:27:13 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset WatchDog Cur ExtInt 127 Max ExtInt 800 Cur DecInt 46 Max DecInt 33 Cur Sync 0 Max Sync 47 Cur LED 0 Max LED 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 5 Max FEC 423 Cur FPGA 5 Max FPGA 401 Cur FrmLoc 116 Max FrmLoc 133 AAState 0
03:27:13 UT : 01/16/05 : File root.c : Line 908 System Startup
03:27:13 UT : 01/16/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
03:27:13 UT : 01/16/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
03:27:13 UT : 01/16/05 : File root.c : Line 923 FPGA Version : 051104
03:27:13 UT : 01/16/05 : File root.c : Line 927 FPGA Features : DES
03:28:07 UT : 01/16/05 : File gps.c : Line 807 GPS Date/Time Set
03:28:17 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
04:43:24 UT : 01/16/05 : File jbistub.c : Line 607 PowerOn reset from Telnet command line.
04:42:07 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
04:42:07 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset
04:42:07 UT : 01/16/05 : File root.c : Line 908 System Startup
04:42:07 UT : 01/16/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
04:42:07 UT : 01/16/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
04:42:07 UT : 01/16/05 : File root.c : Line 923 FPGA Version : 051104
04:42:07 UT : 01/16/05 : File root.c : Line 927 FPGA Features : DES
04:43:55 UT : 01/16/05 : File gps.c : Line 807 GPS Date/Time Set
04:44:05 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
12:11:58 UT : 01/16/05 : File httptask.c : Line 634 Reboot from Webpage.
12:11:50 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
12:11:50 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset WatchDog Cur ExtInt 247 Max ExtInt 762 Cur DecInt 37 Max DecInt 33 Cur Sync 0 Max Sync 37 Cur LED 0 Max LED 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 95 Max FEC 296 Cur FPGA 134 Max FPGA 333 Cur FrmLoc 76 Max FrmLoc 133 AAState 0
12:11:50 UT : 01/16/05 : File root.c : Line 908 System Startup
12:11:50 UT : 01/16/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
12:11:50 UT : 01/16/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
12:11:50 UT : 01/16/05 : File root.c : Line 923 FPGA Version : 051104
12:11:50 UT : 01/16/05 : File root.c : Line 927 FPGA Features : DES
12:12:33 UT : 01/16/05 : File gps.c : Line 807 GPS Date/Time Set
12:12:43 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
14:27:17 UT : 01/16/05 : File jbistub.c : Line 607 PowerOn reset from Telnet command line.
14:26:03 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
14:26:03 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset
14:26:03 UT : 01/16/05 : File root.c : Line 908 System Startup
14:26:03 UT : 01/16/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
14:26:03 UT : 01/16/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
14:26:03 UT : 01/16/05 : File root.c : Line 923 FPGA Version : 051104
14:26:03 UT : 01/16/05 : File root.c : Line 927 FPGA Features : DES
14:27:48 UT : 01/16/05 : File gps.c : Line 807 GPS Date/Time Set
14:27:58 UT : 01/16/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
19:11:21 UT : 01/28/05 : File httptask.c : Line 634 Reboot from Webpage.
19:11:21 UT : 01/28/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
19:11:21 UT : 01/28/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset WatchDog Cur ExtInt 225 Max ExtInt 947 Cur DecInt 49 Max DecInt 33 Cur Sync 0 Max Sync 51 Cur LED 0 Max LED 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 35 Max FEC 480 Cur FPGA 70 Max FPGA 466 Cur FrmLoc 125 Max FrmLoc 133 AAState 0
19:11:21 UT : 01/28/05 : File root.c : Line 908 System Startup
19:11:21 UT : 01/28/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
19:11:21 UT : 01/28/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
19:11:21 UT : 01/28/05 : File root.c : Line 923 FPGA Version : 051104
19:11:21 UT : 01/28/05 : File root.c : Line 927 FPGA Features : DES
19:11:56 UT : 01/28/05 : File gps.c : Line 807 GPS Date/Time Set
19:12:06 UT : 01/28/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
02:35:37 UT : 02/26/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/fpgaapi.c : Line 1584 Ranging Diff : FE5D
00:00:00 UT : 01/01/00 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
00:00:00 UT : 01/01/00 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset
00:00:00 UT : 01/01/00 : File root.c : Line 908 System Startup
00:00:00 UT : 01/01/00 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
00:00:00 UT : 01/01/00 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
00:00:00 UT : 01/01/00 : File root.c : Line 923 FPGA Version : 051104
00:00:00 UT : 01/01/00 : File root.c : Line 927 FPGA Features : DES
05:53:41 UT : 03/01/05 : File gps.c : Line 807 GPS Date/Time Set
05:53:51 UT : 03/01/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
18:46:13 UT : 03/08/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
18:46:13 UT : 03/08/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset WatchDog Cur ExtInt 1407 Max ExtInt 849 Cur DecInt 352 Max DecInt 33 Cur Sync 0 Max Sync 51 Cur LED 0 Max LED 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 6 Max FEC 458 Cur FPGA 26 Max FPGA 438 Cur FrmLoc 1342 Max FrmLoc 133 AAState 0
18:46:13 UT : 03/08/05 : File root.c : Line 908 System Startup
18:46:13 UT : 03/08/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
18:46:13 UT : 03/08/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
18:46:13 UT : 03/08/05 : File root.c : Line 923 FPGA Version : 051104
18:46:13 UT : 03/08/05 : File root.c : Line 927 FPGA Features : DES
18:46:55 UT : 03/08/05 : File gps.c : Line 807 GPS Date/Time Set
18:47:05 UT : 03/08/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
15:43:53 UT : 03/24/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/fpgaapi.c : Line 1584 Ranging Diff : FE5D
19:17:09 UT : 04/10/05 : File httptask.c : Line 634 Reboot from Webpage.
19:16:12 UT : 04/10/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
19:16:12 UT : 04/10/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset WatchDog Cur ExtInt 9 Max ExtInt 957 Cur DecInt 19 Max DecInt 33 Cur Sync 0 Max Sync 51 Cur LED 0 Max LED 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 0 Max FEC 514 Cur FPGA 0 Max FPGA 442 Cur FrmLoc 9 Max FrmLoc 133 AAState 0
19:16:12 UT : 04/10/05 : File root.c : Line 908 System Startup
19:16:12 UT : 04/10/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
19:16:12 UT : 04/10/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
19:16:12 UT : 04/10/05 : File root.c : Line 923 FPGA Version : 051104
19:16:12 UT : 04/10/05 : File root.c : Line 927 FPGA Features : DES
19:17:44 UT : 04/10/05 : File gps.c : Line 807 GPS Date/Time Set
19:17:54 UT : 04/10/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
01:05:50 UT : 04/13/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/fpgaapi.c : Line 1584 Ranging Diff : FE5D
12:56:41 UT : 04/14/05 : File jbistub.c : Line 607 PowerOn reset from Telnet command line.
12:56:40 UT : 04/14/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
12:56:40 UT : 04/14/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset
12:56:40 UT : 04/14/05 : File root.c : Line 908 System Startup
12:56:40 UT : 04/14/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
12:56:40 UT : 04/14/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
12:56:40 UT : 04/14/05 : File root.c : Line 923 FPGA Version : 051104
12:56:40 UT : 04/14/05 : File root.c : Line 927 FPGA Features : DES
12:57:13 UT : 04/14/05 : File gps.c : Line 807 GPS Date/Time Set
12:57:22 UT : 04/14/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
13:13:39 UT : 05/12/05 : File jbistub.c : Line 607 PowerOn reset from Telnet command line.
13:13:36 UT : 05/12/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
13:13:36 UT : 05/12/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset
13:13:36 UT : 05/12/05 : File root.c : Line 908 System Startup
13:13:36 UT : 05/12/05 : File root.c : Line 913 Software Version : CANOPY 6.1 Dec 08 2004 09:22:02 APAS-DES
13:13:36 UT : 05/12/05 : File root.c : Line 917 Software Boot Version : CANOPYBOOT 3.0
13:13:36 UT : 05/12/05 : File root.c : Line 923 FPGA Version : 051104
13:13:36 UT : 05/12/05 : File root.c : Line 927 FPGA Features : DES
13:14:11 UT : 05/12/05 : File gps.c : Line 807 GPS Date/Time Set
13:14:20 UT : 05/12/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2219 Acquired GPS Sync Pulse.
16:17:33 UT : 05/20/05 : File jbistub.c : Line 607 PowerOn reset from Telnet command line.
16:17:11 UT : 05/20/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
16:17:11 UT : 05/20/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset
16:17:11 UT : 05/20/05 : File root.c : Line 912 System Startup
16:17:11 UT : 05/20/05 : File root.c : Line 917 Software Version : CANOPY 7.0.7 Mar 02 2005 15:06:58 APAS-DES
16:17:11 UT : 05/20/05 : File root.c : Line 921 Software Boot Version : CANOPYBOOT 3.0
16:17:11 UT : 05/20/05 : File root.c : Line 927 FPGA Version : 051104
16:17:11 UT : 05/20/05 : File root.c : Line 931 FPGA Features : DES
16:18:04 UT : 05/20/05 : File gps.c : Line 807 GPS Date/Time Set
16:18:14 UT : 05/20/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2250 Acquired GPS Sync Pulse.
00:29:34 UT : 05/28/05 : File httptask.c : Line 733 Reboot from Webpage.
00:29:28 UT : 05/28/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
00:29:28 UT : 05/28/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset WatchDog Cur ExtInt 65 Max ExtInt 1150 Cur DecInt 35 Max DecInt 33 Cur Sync 0 Max Sync 37 Cur LED 0 Max LED 1 Cur EthXcvr 0 Max EthXcvr 1 Cur FEC 0 Max FEC 541 Cur FPGA 0 Max FPGA 681 Cur FrmLoc 65 Max FrmLoc 133 AAState 0
00:29:28 UT : 05/28/05 : File root.c : Line 912 System Startup
00:29:28 UT : 05/28/05 : File root.c : Line 917 Software Version : CANOPY 7.0.7 Mar 02 2005 15:06:58 APAS-DES
00:29:28 UT : 05/28/05 : File root.c : Line 921 Software Boot Version : CANOPYBOOT 3.0
00:29:28 UT : 05/28/05 : File root.c : Line 927 FPGA Version : 051104
00:29:28 UT : 05/28/05 : File root.c : Line 931 FPGA Features : DES
00:30:08 UT : 05/28/05 : File gps.c : Line 807 GPS Date/Time Set
00:30:18 UT : 05/28/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2250 Acquired GPS Sync Pulse.
14:07:02 UT : 05/31/05 : File jbistub.c : Line 607 PowerOn reset from Telnet command line.
14:06:42 UT : 05/31/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1055 Time set
14:06:42 UT : 05/31/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 914 System Reset Exception – External Hard Reset
14:06:42 UT : 05/31/05 : File root.c : Line 912 System Startup
14:06:42 UT : 05/31/05 : File root.c : Line 917 Software Version : CANOPY 7.0.7 Mar 02 2005 15:06:58 APAS-DES
14:06:42 UT : 05/31/05 : File root.c : Line 921 Software Boot Version : CANOPYBOOT 3.0
14:06:42 UT : 05/31/05 : File root.c : Line 927 FPGA Version : 051104
14:06:42 UT : 05/31/05 : File root.c : Line 931 FPGA Features : DES
14:07:32 UT : 05/31/05 : File gps.c : Line 807 GPS Date/Time Set
14:07:42 UT : 05/31/05 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/rf.c : Line 2250 Acquired GPS Sync Pulse.
As for the GPS the AP is currently tracking 6 satilites, it used to track more but for some reason its only 6 today.