Just to close this thread, it is no longer necessary to create a support ticket to set up SAML integration with cnMaestro Cloud. See the instructions for SAML configuration at:
Also:
This enhancement is now available for cnMaestro X. You would configure your identity provider to send the list of groups or roles that a user has, and in your cnMaestro X account you can create a “role mapping” to map those groups or roles to cnMaestro roles.