SM Crashes on 8.1.5.1 **LONG POST**

This is info sent to tech support. Re posted here for your info:

We upgraded one of our clusters to 8.1.5.1 using the upgrade path:

7.3.6 > 8.1.4 > 8.1.5.1

All APs and SMs on this cluster are running 8.1.5.1

All SMs have a public IP on the DHCP client side and have Private IPs on the management side.

This particular SM has NAT enabled, VLAN on the AP is enabled but the SM is using the standard VLAN (1).

High Priority channel is NOT enabled for this SM.


The session info for this SM from the AP is the following:

LUID: 003 : MAC: 0a-00-3e-50-1a-4d State: IN SESSION (Encrypt Active)
Site Name : ****
Software Version : CANOPY 8.1.5.1
Software Boot Version : CANOPYBOOT 3.0
FPGA Version : 041006 (DES Sched) P9
Session Timeout: 0, AirDelay 93 (approximately 0.86 miles (4557 feet))
Session Count: 1, Reg Count 1, Re-Reg Count 0
RSSI (Avg/Last): 590/564 Jitter (Avg/Last): 3/3 Power Level (Avg/Last): -74/-75
Sustained Uplink Data Rate (SM): 2000 (kbit)
Uplink Burst Allocation (SM): 100000 (kbit)
Sustained Downlink Data Rate (SM): 5000 (kbit)
Downlink Burst Allocation (SM): 100000 (kbit)
Low Priority Uplink CIR (SM): 0 (kbps) Low Priority Downlink CIR (SM): 0 (kbps)
Rate : VC 19 Rate 1X/1X




The event log is here:




17:06:01 UT : 02/21/07 : File root.c : Line 941 System Startup
17:06:01 UT : 02/21/07 : File root.c : Line 946 Software Version : CANOPY 7.3.6 Oct 24 2005 12:06:56 SM-DES
17:06:01 UT : 02/21/07 : File root.c : Line 950 Software Boot Version : CANOPYBOOT 3.0
17:06:01 UT : 02/21/07 : File root.c : Line 956 FPGA Version : 070605
17:06:01 UT : 02/21/07 : File root.c : Line 960 FPGA Features : DES Sched
17:12:00 UT : 02/21/07 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1062 Time set
22:04:54 UT : 02/21/07 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1062 Time set
22:30:28 UT : 02/21/07 : File C:/ISIPPC/pssppc.250/bsps/devices/whisp/syslog.c : Line 1062 Time set
22:37:15 UT : 02/21/07 : File root.c : Line 3183 Reset from Telnet command line.
00:00:00 UT : 01/01/70 : File src/syslog.c : Line 997 System Reset Exception – External Hard Reset Watchdog Reset
00:00:00 UT : 01/01/70 : File src/root.c : Line 409 System Startup
00:00:00 UT : 01/01/70 : File src/root.c : Line 414 Software Version : CANOPY 8.1.4 SM-DES
00:00:00 UT : 01/01/70 : File src/root.c : Line 418 Software Boot Version : CANOPYBOOT 3.0
00:00:00 UT : 01/01/70 : File src/root.c : Line 424 FPGA Version : 041006
00:00:00 UT : 01/01/70 : File src/root.c : Line 428 FPGA Features : DES Sched
22:37:56 UT : 02/21/07 : File src/syslog.c : Line 1099 Time set
22:40:07 UT : 02/21/07 : File ipstart.c : Line 292 Task 20: bad net ptr
22:40:07 UT : 02/21/07 : File in_utils.c : Line 225 FatalError()
22:40:07 UT : 02/21/07 : File src/stack_dump.c : Line 142
Stack Dump information:
Current context Task: Inet
Current Stack: 2%
Max Stack: 20%
Task Stack Dump:
0x006b1368: 0x006b13f8 0x000ae950 0x496e6574 0x00146ed0
0x006b1378: 0x00000000 0x006b1380 0x0072fc5c 0x006aea2c
0x006b1388: 0x00000bff 0x00030014 0x006a6d90 0x006a6e50
0x006b1398: 0x00000000 0x00000000 0x00000000 0x00000000
0x006b13a8: 0x00001404 0x02100400 0x000001e5 0x000333e9
0x006b13b8: 0x00005897 0x0000007d 0x00000000 0x006b1a28
0x006b13c8: 0x000000d6 0x0000096c 0x496e6574 0x00000000
0x006b13d8: 0x00000000 0x0061d7f0 0x006b154c 0x006b1558
0x006b13e8: 0x000d73a0 0x00000124 0x000d7388 0x00000014
0x006b13f8: 0x006b1400 0x00047fc0 0x006b1418 0x000d79d8
0x006b1408: 0x0000002c 0x0061d750 0x0019e6a0 0x0061d770
0x006b1418: 0x006b1420 0x000d72e0 0x006b14f0 0x00116cf4
0x006b1428: 0x00000001 0x00000003 0x00000006 0x00000001
0x006b1438: 0x00000002 0x00000001 0x00000003 0x00000001
0x006b1448: 0x00000001 0x00000001 0x00000001 0x00000001
0x006b1458: 0x00000050 0x00000047 0x00000036 0x00000001
0x006b1468: 0x00000000 0x00000000 0x00000000 0x00000000
0x006b1478: 0x00000001 0x00000003 0x00000006 0x00000001
0x006b1488: 0x00000002 0x00000001 0x00000003 0x00000001
0x006b1498: 0x00000001 0x00000001 0x00000001 0x00000001
0x006b14a8: 0x000000a9 0x000000fe 0x00000001 0x00000003
0x006b14b8: 0x006b1538 0x006b1540 0x006b14d8 0x006b1548
0x006b14c8: 0x006b14d0 0x00000253 0x00000000 0x006b154c
0x006b14d8: 0x00000022 0x006b1558 0x00000000 0x0019e6a0
0x006b14e8: 0xffffffff 0x0000000b 0x006b1530 0x00115070
0x006b14f8: 0x00000000 0x00000000 0x00000001 0x00000000
0x006b1508: 0x00000231 0x0000002d 0x0019c20d 0x0019c537
0x006b1518: 0x0019c537 0x00000000 0x006b16b8 0x00000231
0x006b1528: 0x00000001 0x006a2f1c 0x006b16a8 0x0012301c
0x006b1538: 0x06063060 0xaaaa8cdc 0xffffffff 0x00000000
0x006b1548: 0x00000008 0x0000000b 0x0019c534 0x00000001
0x006b1558: 0x00000001 0x00000003 0x00000006 0x00000001
0x006b1568: 0x00000002 0x00000001 0x00000002 0x00000002
0x006b1578: 0x00000001 0x00000016 0x00000002 0x00069544
0x006b1588: 0x00000000 0x00000000 0x00000001 0x00000000
0x006b1598: 0x00000000 0x00621578 0x00000000 0x00ca3800
0x006b15a8: 0x006b15b8 0x00033edc 0x006b15d0 0x006b15d8
0x006b15b8: 0x006b15c0 0x0002fdc4
Link Register: 0x000ae7a8

22:40:07 UT : 02/21/07 : File src/syslog.c : Line 997 System Reset Exception – External Hard Reset Watchdog Reset
22:40:07 UT : 02/21/07 : File src/root.c : Line 409 System Startup
22:40:07 UT : 02/21/07 : File src/root.c : Line 414 Software Version : CANOPY 8.1.4 SM-DES
22:40:07 UT : 02/21/07 : File src/root.c : Line 418 Software Boot Version : CANOPYBOOT 3.0
22:40:07 UT : 02/21/07 : File src/root.c : Line 424 FPGA Version : 041006
22:40:07 UT : 02/21/07 : File src/root.c : Line 428 FPGA Features : DES Sched
22:40:52 UT : 02/21/07 : File src/syslog.c : Line 1099 Time set
22:42:58 UT : 02/21/07 : File src/http_utils.c : Line 32 Reboot from Webpage.
22:42:58 UT : 02/21/07 : File src/syslog.c : Line 997 System Reset Exception – External Hard Reset Watchdog Reset
22:42:58 UT : 02/21/07 : File src/root.c : Line 409 System Startup
22:42:58 UT : 02/21/07 : File src/root.c : Line 414 Software Version : CANOPY 8.1.4 SM-DES
22:42:58 UT : 02/21/07 : File src/root.c : Line 418 Software Boot Version : CANOPYBOOT 3.0
22:42:58 UT : 02/21/07 : File src/root.c : Line 424 FPGA Version : 041006
22:42:58 UT : 02/21/07 : File src/root.c : Line 428 FPGA Features : DES Sched
22:49:49 UT : 02/21/07 : File src/testcmds.c : Line 558 Reset from Telnet command line.
22:49:49 UT : 02/21/07 : File src/syslog.c : Line 997 System Reset Exception – External Hard Reset Watchdog Reset
22:49:49 UT : 02/21/07 : File src/root.c : Line 409 System Startup
22:49:49 UT : 02/21/07 : File src/root.c : Line 414 Software Version : CANOPY 8.1.5.1 SM-DES
22:49:49 UT : 02/21/07 : File src/root.c : Line 418 Software Boot Version : CANOPYBOOT 3.0
22:49:49 UT : 02/21/07 : File src/root.c : Line 424 FPGA Version : 041006
22:49:49 UT : 02/21/07 : File src/root.c : Line 428 FPGA Features : DES Sched
22:50:37 UT : 02/21/07 : File src/syslog.c : Line 1099 Time set
22:55:04 UT : 02/21/07 : File ipstart.c : Line 292 Task 20: bad net ptr
22:55:04 UT : 02/21/07 : File in_utils.c : Line 225 FatalError()
22:55:04 UT : 02/21/07 : File src/stack_dump.c : Line 142
Stack Dump information:
Current context Task: Inet
Current Stack: 2%
Max Stack: 18%
Task Stack Dump:
0x006b1448: 0x006b14d8 0x000aea30 0x496e6574 0x00146fb0
0x006b1458: 0x00000000 0x006b1368 0x0072fd3c 0x006aeb0c
0x006b1468: 0x00000bff 0x00030014 0x006a6e70 0x006a6f30
0x006b1478: 0x00000000 0x00000000 0x00000000 0x00000000
0x006b1488: 0x00001404 0x02100400 0x000002c5 0x00021d72
0x006b1498: 0x00007ad4 0x00000033 0x00000000 0x006b1b08
0x006b14a8: 0x000000d6 0x000008a4 0x496e6574 0x00000000
0x006b14b8: 0x00000000 0x0061d8d0 0x006b162c 0x006b1638
0x006b14c8: 0x000d7480 0x00000124 0x000d7468 0x00000014
0x006b14d8: 0x006b14e0 0x00047fc0 0x006b14f8 0x000d7ab8
0x006b14e8: 0x0000002c 0x0061d830 0x0019e780 0x0061d850
0x006b14f8: 0x006b1500 0x000d73c0 0x006b15d0 0x00116dd4
0x006b1508: 0x00000001 0x00000003 0x00000006 0x00000001
0x006b1518: 0x00000002 0x00000001 0x00000003 0x00000001
0x006b1528: 0x00000001 0x00000001 0x00000001 0x00000001
0x006b1538: 0x00000050 0x00000047 0x00000036 0x00000001
0x006b1548: 0x00000000 0x00000000 0x00000000 0x00000000
0x006b1558: 0x00000001 0x00000003 0x00000006 0x00000001
0x006b1568: 0x00000002 0x00000001 0x00000003 0x00000001
0x006b1578: 0x00000001 0x00000001 0x00000001 0x00000001
0x006b1588: 0x000000a9 0x000000fe 0x00000001 0x00000003
0x006b1598: 0x006b1618 0x006b1620 0x006b15b8 0x006b1628
0x006b15a8: 0x006b15b0 0x00000253 0x00000000 0x006b162c
0x006b15b8: 0x00000022 0x006b1638 0x00000000 0x0019e780
0x006b15c8: 0xffffffff 0x0000000b 0x006b1610 0x00115150
0x006b15d8: 0x00000000 0x00000000 0x00000001 0x00000000
0x006b15e8: 0x00000230 0x0000002d 0x0019c2ed 0x0019c618
0x006b15f8: 0x0019c618 0x00000000 0x006b1798 0x00000230
0x006b1608: 0x00000001 0x006a2ffc 0x006b1788 0x001230fc
0x006b1618: 0x06063040 0xaaaa8cdc 0xffffffff 0x00000000
0x006b1628: 0x00000008 0x0000000b 0x0019c615 0x00000001
0x006b1638: 0x00000001 0x00000003 0x00000006 0x00000001
0x006b1648: 0x00000002 0x00000001 0x00000002 0x00000002
0x006b1658: 0x00000001 0x00000016 0x00000002 0x00069544
0x006b1668: 0x00000000 0x00000000 0x00000001 0x00000000
0x006b1678: 0x00000000 0x00621658 0x00000000 0x00cc6800
0x006b1688: 0x006b1698 0x00033edc 0x006b16b0 0x006b16b8
0x006b1698: 0x006b16a0 0x0002fdc4
Link Register: 0x000ae888

22:55:04 UT : 02/21/07 : File src/syslog.c : Line 997 System Reset Exception – External Hard Reset Watchdog Reset
22:55:04 UT : 02/21/07 : File src/root.c : Line 409 System Startup
22:55:04 UT : 02/21/07 : File src/root.c : Line 414 Software Version : CANOPY 8.1.5.1 SM-DES
22:55:04 UT : 02/21/07 : File src/root.c : Line 418 Software Boot Version : CANOPYBOOT 3.0
22:55:04 UT : 02/21/07 : File src/root.c : Line 424 FPGA Version : 041006
22:55:04 UT : 02/21/07 : File src/root.c : Line 428 FPGA Features : DES Sched
22:55:50 UT : 02/21/07 : File src/syslog.c : Line 1099 Time set
00:00:00 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
01:00:00 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
02:00:01 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
03:00:01 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
04:00:00 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
05:00:01 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
06:00:01 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
07:00:00 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
08:00:02 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
09:00:01 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
10:00:02 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set
00:00:24 UT : 01/01/01 : File src/syslog.c : Line 1099 Time set
10:25:12 UT : 02/22/07 : File src/syslog.c : Line 1099 Time set

i reported this same crash under 8.1.4 to several different folks at motorola support and the canopy beta program and nobody followed up, or even said anything about it. However, they did fix other crashes from 8.1.4 to 8.1.5, so it’s plausible that someone might still be looking at it.

We have this problem with 8.1.4 version. All modules that we use in NAT mode start to reboot.
We find that only sollution to have relaible link was to make downgrade to 7.3.6 on SM modules which have enabled NAT. AP still use 8.1.4 and everything is worl very stable.

Jasa Jovicevic
Montenegro under “Canopy”