To troubleshoot a SM failing to register to an AP, perform the following steps.
Troubleshooting SM failing to register to an AP
1 |
Access the Radio tab in the Configuration page of the SM. |
2 |
Note the Color Code of the SM. |
3 |
Access the Radio tab in the Configuration page of the AP. |
4 |
Verify that the Color Code of the AP matches that of the SM. |
5 |
Note the Radio Frequency Carrier of the AP. |
6 |
Verify that the value of the RF Frequency Carrier of the AP is selected in the Custom Radio Frequency Scan Selection List parameter in the SM. |
7 |
In the AP, verify that the Max Range parameter is set to a distance slightly greater than the distance between the AP and the furthest SM that must register to this AP. |
8 |
Verify that no obstruction significantly penetrates the Fresnel zone of the attempted link. |
9 |
Access the General Status tab in the Home page of each module. |
10 |
Remove the bottom cover of the SM to expose the LEDs. |
11 |
Power cycle the SM. |
12 |
If the AP is configured to require authentication, ensure proper configuration of RADIUS or Pre-shared AP key. |
13 |
In this latter case and if the SM has encountered no customer-inflicted damage, then request an RMA for the SM. |