HI,
I tried to install the new software PRIZM2.0 and I failed. Where can I find a step-by-step-tutorial that guides me through the installation process.
Things that I´ve done:
1. Install Prizm2.0
2. Install the License Manager
When I start the Management Console, I´ve got Server Information in red: Server is down. WHAT SERVER??? I become desperate!
Thankx for your help!
Daniel
Is this a new install? Is this a upgrade or trial?
It is a new install. No update or anything!! It is the first time, that I work with Prizm2.0. But the user manual delivers no step-by-step guide for installation.
I am guessing that this install is on linux? If so what version?
Hi,
make sure you have valid license server and license element. Try to stop all services, and start license manager first, and then start the database, apache tomcat and last start the prizm server.
regards,
mrdlnf
Thank you cbotts for helping me. No, I try installing on WINXP.
Hi I am also doing a new install and am having problems. I have license manager installed and Prizm 2.0. In my email from Motorola they sent me my .lic file and install file of Prizm 2.0. I have installed on Enterprise Redhat.
In my email it says do not install the license file in the license manager’s license_files dir but in the Prizm 2.0. But if you look at the install_licenses.sh they send you in the shell script it says install in /usr/local/Canopy/FLEXnet/license_files
Well that is the license manager.
I edited the install shell script to install in the /usr/local/Canopy/Prizm/license_files dir.
It did install. But now what? How do I run Prizm? I am just testing it so is the license manager required? Do I need a .lic file for that also?
Thanks for any replies
wesleyc wrote: Hi I am also doing a new install and am having problems. I have license manager installed and Prizm 2.0. In my email from Motorola they sent me my .lic file and install file of Prizm 2.0. I have installed on Enterprise Redhat.
In my email it says do not install the license file in the license manager's license_files dir but in the Prizm 2.0. But if you look at the install_licenses.sh they send you in the shell script it says install in /usr/local/Canopy/FLEXnet/license_files
Well that is the license manager.
I edited the install shell script to install in the /usr/local/Canopy/Prizm/license_files dir.
It did install. But now what? How do I run Prizm? I am just testing it so is the license manager required? Do I need a .lic file for that also?
Thanks for any replies
You need copy all license file into licenses_files in FLEXnet directory and restart license manager service.
Make sure in /usr/local/Canopy/Prizm/config/licensing.xml, your licensing path is pointing to /usr/local/Canopy/FLEXnet/license_files
after the licensing progress is done, and then install prizm itself and try configure the database
regards,
mrdlnf
Ok I have done that, I only have one license file that they sent me supposedly good for all. I installed it in /usr/local/Canopy/FLEXnet/licenses_files and Prizm is pointed there.
Howerver I open Prizm in my browser and it says Server Down.
ps -ef | grep lmgrd
nobody 2111 1 0 Jun16 ? 00:00:00 /usr/local/Canopy/FLEXnet/lmgrd -c /usr/local/Canopy/FLEXnet/license_files
nobody 2115 2111 0 Jun16 ? 00:00:00 motocnpy -T canopy 10.0 3 -c /usr/local/Canopy/FLEXnet/license_files --lmgrd_start 4492b115
When I tried running ./lmgrd I get
license manager: can’t initialize: Cannot find license file.
The license files (or server network addresses) attempted are
listed below. Use LM_LICENSE_FILE to use a different license file,
or contact your software provider for a license file.
Filename: /usr/local/flexlm/licenses/license.dat
License path: /usr/local/flexlm/licenses/license.dat
FLEXnet Licensing error:-1,359. System Error: 2 "No such file or directory"
For further information, refer to the FLEXnet Licensing End User Guide,
available at “www.macrovision.com”.
11:42:39 (lmgrd) Using license file "/usr/local/flexlm/licenses/license.dat"
Also WHen I try running Prizm Management System from my browser it asks me to login, I enter my username/pass, and click login and get the following error:
An unknow error occured while connecting to the PrizmEMS Server
java.rmi.NOTBOUNDException:CanopyPrizm
Hi,
can you post result of
/usr/local/Canopy/FLEXnet/lmutil lmstat –a –c portnumber@hostname
regards,
mrdlnf
Ok I ran that and this is all I get.
/usr/local/Canopy/FLEXnet/lmutil lmstat –a –c 12800@canopy
lmutil - Copyright © 1989-2004 by Macrovision Corporation. All rights reserved.
usage: lmstat
Could this be a problem with my license file? I found this in the Prizm/logs dir.
06/24/06 22:13:20 SEVERE SYSTEM failed to checkout Prizm EMS server license
06/24/06 22:13:30 SEVERE SYSTEM failed to checkout Prizm EMS server license
06/24/06 22:13:40 SEVERE SYSTEM failed to checkout Prizm EMS server license
06/24/06 22:13:50 SEVERE SYSTEM failed to checkout Prizm EMS server license
06/24/06 22:14:00 SEVERE SYSTEM Unable to checkout Prizm EMS Server license
06/24/06 22:14:00 SEVERE SYSTEM Start Server failed: Unable to checkout Prizm EMS Server license
06/24/06 22:14:00 SEVERE SYSTEM EXCEPTION: com.mot.canopy.prizm.core.InvalidConfigurationException: Unable to checkout Prizm EMS Server license
com.mot.canopy.prizm.core.Licensing.startup(Licensing.java:716)
com.mot.canopy.prizm.core.Server.loadServices(Server.java:903)
com.mot.canopy.prizm.core.Server.startup(Server.java:740)
com.mot.canopy.prizm.core.Server.startServer(Server.java:563)
com.mot.canopy.prizm.core.Server.main(Server.java:276)
06/24/06 22:14:00 SEVERE SYSTEM Prizm Server Failed to Start. See above errors
wesleyc wrote: Could this be a problem with my license file? I found this in the Prizm/logs dir.
06/24/06 22:13:20 SEVERE SYSTEM failed to checkout Prizm EMS server license
06/24/06 22:13:30 SEVERE SYSTEM failed to checkout Prizm EMS server license
06/24/06 22:13:40 SEVERE SYSTEM failed to checkout Prizm EMS server license
06/24/06 22:13:50 SEVERE SYSTEM failed to checkout Prizm EMS server license
06/24/06 22:14:00 SEVERE SYSTEM Unable to checkout Prizm EMS Server license
06/24/06 22:14:00 SEVERE SYSTEM Start Server failed: Unable to checkout Prizm EMS Server license
06/24/06 22:14:00 SEVERE SYSTEM EXCEPTION: com.mot.canopy.prizm.core.InvalidConfigurationException: Unable to checkout Prizm EMS Server license
com.mot.canopy.prizm.core.Licensing.startup(Licensing.java:716)
com.mot.canopy.prizm.core.Server.loadServices(Server.java:903)
com.mot.canopy.prizm.core.Server.startup(Server.java:740)
com.mot.canopy.prizm.core.Server.startServer(Server.java:563)
com.mot.canopy.prizm.core.Server.main(Server.java:276)
06/24/06 22:14:00 SEVERE SYSTEM Prizm Server Failed to Start. See above errors
Well.., I guess it could be. Please compare to this one from my PrizmEMS server's log :
----------------------------------------------------------------------------------
06/23/06 09:09:11 INFO SYSTEM Log Level Changed to : INFO
06/23/06 09:09:11 INFO SYSTEM System Log Severity Level: INFO
06/23/06 09:09:12 INFO SYSTEM Starting Prizm EMS Server...
06/23/06 09:09:12 INFO SYSTEM Build Version: 2.00.r1( 04.14.2006 13:38:07 )
06/23/06 09:09:12 INFO SYSTEM Java Version: 1.5.0_06
06/23/06 09:09:12 INFO SYSTEM Platform: i386
06/23/06 09:09:12 INFO SYSTEM Operating System: Linux
06/23/06 09:09:12 INFO SYSTEM OS Version: 2.6.9-5.ELsmp
06/23/06 09:09:12 INFO SYSTEM Installing Security Manager
06/23/06 09:09:14 INFO SYSTEM Checking for Licenses at: /usr/local/Canopy/FLEXnet/license_files
06/23/06 09:09:14 INFO SYSTEM Utilizing Licensing Source: /usr/local/Canopy/FLEXnet/license_files
06/23/06 09:09:16 INFO SYSTEM Exported class com.mot.canopy.prizm.core.Server at port: 12801
06/23/06 09:09:16 INFO SYSTEM Attempting to checkout Prizm Server license.
06/23/06 09:09:17 INFO SYSTEM Exported class com.mot.canopy.prizm.core.Licensing at port: 12802
06/23/06 09:09:17 INFO SYSTEM LOADING ENABLED SERVICE: Canopy.Prizm.DatabaseManager
06/23/06 09:09:17 INFO SYSTEM STARTING SUPPORTED SERVICE: Canopy.Prizm.DatabaseManager
06/23/06 09:09:17 INFO SYSTEM DBManager Connecting to Database: 127.0.0.1:3306
06/23/06 09:09:17 INFO SYSTEM DBManager using Driver Profile: MySql
06/23/06 09:09:18 INFO SYSTEM LOADING ENABLED SERVICE: Canopy.Prizm.LogEventManager
06/23/06 09:09:18 INFO SYSTEM STARTING SUPPORTED SERVICE: Canopy.Prizm.LogEventManager
......
Well guys I ended up contacting Motorola. Looks like it was an issue with my license file. Sort of with my NIC also. Turns out according to them Prizm searches for eth0 in linux and I was using eth1. I can’ t change the MAC address of my NIC and can’t edit the license so I have re ordered another trial license. Hopefully this will resolve the issue.
Thanks for the responses.
Hi all ,
i’ve got a same problem with Prizm 2.0 trial on XP
"Server is down"
i’ve got trial license and i put it into license_files directoty
On logs i can se that server is able to view the correct path for license
but logs always stop at row "Attempting to checkout Prizm Server license"
no other message
Look a log example
06/29/06 13:53:31 INFO SYSTEM Log Level Changed to : INFO
06/29/06 13:53:31 INFO SYSTEM System Log Severity Level: INFO
06/29/06 13:54:03 INFO SYSTEM Log Level Changed to : INFO
06/29/06 13:54:03 INFO SYSTEM System Log Severity Level: INFO
06/29/06 13:54:03 INFO SYSTEM Starting Prizm EMS Server…
06/29/06 13:54:03 INFO SYSTEM Build Version: 2.00.r1( 04.14.2006 13:38:07 )
06/29/06 13:54:03 INFO SYSTEM Java Version: 1.4.2
06/29/06 13:54:03 INFO SYSTEM Platform: x86
06/29/06 13:54:03 INFO SYSTEM Operating System: Windows XP
06/29/06 13:54:03 INFO SYSTEM OS Version: 5.1
06/29/06 13:54:03 INFO SYSTEM Installing Security Manager
06/29/06 13:54:04 INFO SYSTEM Checking for Licenses at: /usr/local/Canopy/FLEXnet/license_files
06/29/06 13:54:04 INFO SYSTEM Skipping Invalid Path (Does not exist): /usr/local/Canopy/FLEXnet/license_files
06/29/06 13:54:04 INFO SYSTEM Checking for Licenses at: c:/Program Files/Motorola/Canopy/FLEXnet/license_files
06/29/06 13:54:04 INFO SYSTEM Utilizing Licensing Source: c:/Program Files/Motorola/Canopy/FLEXnet/license_files
06/29/06 13:54:04 INFO SYSTEM Exported class com.mot.canopy.prizm.core.Server at port: 12801
06/29/06 13:54:04 INFO SYSTEM Attempting to checkout Prizm Server license.
If someone have ideas
please reply
i don’t think that is a license file problem.
It doesn’t start "exported class com.mot.canopy.prizm.core.license at port:12802"
THks
Hi all
i wanna reply to my last post.
It was a license file error.
I’ve submitted request with a right MAC but someone have exchanged a 0 with a o in the MAC address…
so strange…
Bye
:roll: