We have been in the process of upgrading our 450 SM's to 15.1.1 and one of our jobs is stuck in some sort of loop. It's been stuck since yesterday. Can you please help us with this? We can't move onto the next job until this one has been resolved.
We ended up suspending the "stuck" account in our Radius Server we use for authentication. The update would time-out after about five minutes. We would then reactivate the account in Radius and then go back to updating the software accordingly.
A new option was added to Software Update and Configuration job for when they become stuck. On the right side of the Jobs view there is a button to Abort a job. This will force the job to stop and will stop tracking the update of any devices still in progress. Only use this option if the normal Stop/Pause button does not work.