Tech support troubleshooting guide?

Does anyone have a Tech support troubleshooting guide that they would not mind sharing. For trouble shooting when customers call in. whats the protocol or order to check. like power, can you connect to the radio remotely etc…

Are you referring to Canopy products? If not then this is the wrong forum.

Assuming that you’re asking on behalf of your WISP then your upper management or network techs should be able to provide this basic information. Some of the basic t/s steps depend on your network configuration. You may want to spend some time in the Canopy library.

I’m happy to share the one our techs use for on-site troubleshooting. I’m not sure how to attach it here as a PDF so here’s the link,

That’s an excellent flow chart. Thanks for sharing!