# Trouble with Access Pending in cnMaestro

**URL:** https://community.cambiumnetworks.com/t/trouble-with-access-pending-in-cnmaestro/98712
**Category:** cnMaestro
**Created:** [April 8, 2024, 2:06pm UTC](https://community.cambiumnetworks.com/t/trouble-with-access-pending-in-cnmaestro/98712 "2024-04-08T14:06:11Z")
**Posts on this page:** 3
**Page:** 1

<div class="post-metadata">

### Author: ![Franco\_Santiago\_Capp](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/f/e79b87/32.png) [@Franco\_Santiago\_Capp](https://community.cambiumnetworks.com/u/Franco_Santiago_Capp)
#### Post date: [April 8, 2024, 2:06pm UTC](https://community.cambiumnetworks.com/t/trouble-with-access-pending-in-cnmaestro/98712/1 "2024-04-08T14:06:11Z")

</div>

Hello, a few days ago, I have autorized a new user in a cnMaestro Account.

The new user received de email to sign in cnMaestro. He follow the procedure and logged in, but today still apeears this message when he wants to log in cnMaestro.

Had Anyone this trouble? Which solution do you recommend?

---

<div class="post-metadata">

### Author: ![Simon\_King](https://d10gw3vjmzyp8.cloudfront.net/user_avatar/community.cambiumnetworks.com/simon_king/32/16169_2.png) [@Simon\_King](https://community.cambiumnetworks.com/u/Simon_King)
#### Post date: [April 8, 2024, 2:16pm UTC](https://community.cambiumnetworks.com/t/trouble-with-access-pending-in-cnmaestro/98712/2 "2024-04-08T14:16:33Z")

</div>

(I edited your post to remove screenshots containing email addresses)

I’m sorry for the inconvenience. This is due to [Restricted Party Screening](https://community.cambiumnetworks.com/t/account-pending/90736/2). I have notified the account approval team and the account should be unblocked soon.

If you hear of any other users who have the same problem, please encourage them to use the [“contact account approval team”](https://support.cambiumnetworks.com/access) form for the fastest possible resolution.

---

<div class="post-metadata">

### Author: ![Franco\_Santiago\_Capp](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/f/e79b87/32.png) [@Franco\_Santiago\_Capp](https://community.cambiumnetworks.com/u/Franco_Santiago_Capp)
#### Post date: [April 8, 2024, 2:25pm UTC](https://community.cambiumnetworks.com/t/trouble-with-access-pending-in-cnmaestro/98712/3 "2024-04-08T14:25:42Z")

</div>

Good Morning, thanks for you fast and clear response!!!

Recently, the user has told me than he could access normally.

Regards!!!