Unable to access 820C

We have a unit that we can no longer access. We cannot access it via the programmed IP, the default IP nor the Back Door method. I do get an ethernet link on it, but it does not talk back to us. We even took it off the tower and attempted in house with known good cables. We changed out the POE unit as well just in case.

Not really sure what else can be done… it just doesn’t want to talk to us. Ideas?

Hello Eric,

are you failing to reach the radio via its IP address or credentials?

Did you crimp well the protection cable used to access via while your PC should on via the management port?

Confirm this and I will assist you further. Check on the picture below for the cable:

Sincerely yours,

Niragira Olympe