Useful AP [Enterprise Wi-Fi] Troubleshooting Commands

Summary: This article illustrates some useful commands that can help when troubleshooting an issue.

Note: The following commands are useful for the Enterprise Wi-Fi APs [XV/XE/e-series]

There are 2 methods to run the below commands:

  • By using SSH (command line)
  • Via cnMaestro > AP > Tools > Remote CLI

How to login to the CLI and capture output

Step 1 : Take SSH of the AP using ‘Putty’ or any other application and enter the IP of the AP & hit enter

Step 2: You will be prompted to log in using your Administrator credentials

After a successful login you can enter the below commands:

How to run the commands via cnMaestro

Step 1: Login to cnMaestro and navigate to Networks > System > Choose desired site > click on the AP > Tools > Remote CLI > Type the command and hit enter or ‘Run’

show events - It will show the current logs of an AP

For example: Radios not broadcasting the SSIDs, Client’s not able to connect or able to connect, & Mesh is getting or not getting formed, etc.

show power - To verify whether AP is getting enough power or not

For example: If the Radios are showing down/disabled under the “AP’s > Detail” page, so we can have a quick check by running the command and we can try swapping the power injector with the known working power injector or AP to eliminate the issue

show management - Shows the Cloud status and what Management methods are available to use

show config - Shows the current running config of an AP

show wireless wlans - Shows the running WLANs of an AP

show clock - Shows the current running time of the AP

show version - Show device firmware information

show wireless - Show radio, client, and WLAN information

show timezones - Display list of timezone locations

show country-codes - Display list of supported countries and corresponding country-codes

show dhcp-pool [Enter pool number {1-16}] - Show DHCP server status & assigned leases

show route - Display IP route information

show boot - Show device firmware active-backup versions

traceroute - Trace route to a destination

reload - Reboot the device

no lldp - disable lldp

hostname - Configure hostname

ntp - Configure Network Time Protocol servers

nslookup - Query domain name or IPv4 address