I'm trying to upgrade 6 cnPilot E500 from cnMeastro and i keep receving this message: SW update file download failed.
What does it mean?
I used cnMeastro on premises Version 1.5.0-r12
The cnPilot actual verison is 2.5.1-r9
Thanks for your help.
Are ports 443 and 80 being blocked on the devices by any firewalls or other rules?
Everything is routed through a VPN.
This was a known issue in cnPilot running 2.5.1-r9 if user try to upgrade or downgrade the device.
Kindly reboot your device and try again.
Please let us know on which version you are upgrading this device …
I have tryed to upgrade to 3.3-r16 and 3.0-r33.
and i have also rebooted all devices and it still doesn't upgrade by the controller.
I will manually upgrade them all to be able to continue my job.
Can you please send me your cambiumID and device MAC on my email so I can check our server logs and also please attach device techsupport file from the tools page of cnMaestro GUI via private message.