What should I do if the module's software cannot be upgraded?
Multiple items should be checked under these circumstances.
The problem could be that an incorrect file is being used to upgrade a module. An example would be trying to use files pertaining to a SM instead of an AP. The user should verify that correct files and procedures were used to upgrade the module. If an incorrect file was used, the user should repeat the upgrade attempt with correct files. Once this is taken care of, no other corrective action will be necessary.
When upgrading, the following message appears: "Error code 6, unrecognized devices." The user should verify that the error is repeatable. Corrective action in this case is to request an RMA.
Make sure the proper FPGA files are being used.
Helpful information regarding software upgrades and release notes can be found at: https://support.cambiumnetworks.com/files