# Where can I get a contact to get license renewal?

**URL:** https://community.cambiumnetworks.com/t/where-can-i-get-a-contact-to-get-license-renewal/88758
**Category:** Xirrus
**Created:** [October 7, 2022, 11:57pm UTC](https://community.cambiumnetworks.com/t/where-can-i-get-a-contact-to-get-license-renewal/88758 "2022-10-07T23:57:24Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Dan\_Bentch](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/d/c68b51/32.png) [@Dan\_Bentch](https://community.cambiumnetworks.com/u/Dan_Bentch)
#### Post date: [October 7, 2022, 11:57pm UTC](https://community.cambiumnetworks.com/t/where-can-i-get-a-contact-to-get-license-renewal/88758/1 "2022-10-07T23:57:24Z")

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I have been trying though my original vendor, and by sending emails to support and sales to get license renewal quote.

I started 2 months ago, and now i am locked out of reports, and configuration, of course.

The only thing I could get from Cambium was to contact my vendor and then the vendor asked ME for a contact name at Cambium. The vendor reports nothing forthcoming from Cambium.

There MUST be a better way to provide service to the customer. (I first wrote “to service the customer” but that describes the current situation rather too well.)

I like the product and what the dashboard does, or rather DID what I need it to do.

I have recommended the product in the past, but now? One of my sites is due replacement, but I’m not sure I’m going with Cambium anymore.

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### Author: ![GaryHans](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/g/f07891/32.png) [@GaryHans](https://community.cambiumnetworks.com/u/GaryHans)
#### Post date: [October 8, 2022, 12:11am UTC](https://community.cambiumnetworks.com/t/where-can-i-get-a-contact-to-get-license-renewal/88758/2 "2022-10-08T00:11:53Z")

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Hi Dan, I am very sorry about the issue you are having for renewal quote. Can you please forward me the emails with a list of product you want to renew including serial numbers. I will get you in contact with the correct people. Please email me at [gary.hansen@cambiumnetworks.com](mailto:gary.hansen@cambiumnetworks.com) .

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### Author: ![Dan\_Bentch](https://d10gw3vjmzyp8.cloudfront.net/letter_avatar_proxy/v4/letter/d/c68b51/32.png) [@Dan\_Bentch](https://community.cambiumnetworks.com/u/Dan_Bentch)
#### Post date: [October 8, 2022, 4:38am UTC](https://community.cambiumnetworks.com/t/where-can-i-get-a-contact-to-get-license-renewal/88758/3 "2022-10-08T04:38:36Z")

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Thanks for the quick response!!!