We’ve noticed that the Cambium Network team has been taking longer than expected to close tickets—one ticket, in particular, has remained open for over a year. Could you please provide an update on the reason for this delay?
Hi @Fenny_Kumar,
Apologies for the delay in getting back to you. Below is the status.
| ID | Subject | Comments |
|---|---|---|
| 385930 | cnMaestro X (Cloud): Sponsor guest SSID email ID’s issue | This is fixed in Release 5.2.1 and will be available soon. |
| 394064 | cnMaestro X (Cloud): Unable to get the Notification on time and unable to get the 24 hours user logs |
394064 & 404809 are similar issues. We have raised Enhancement Request. Tentative Target Release: 5.3.0 |
| 404809 | cnMaestro X (Cloud): Alarm reports not sent for all the devices | |
| 388739 | cnMaestro X (Cloud): Unable to edit user’s permissions | We have raised Enhancement Request. Tentative Target Release: 5.3.0 |
Dear Mahesh,
I have noticed that the upgrade to version 5.2.1 for Sponsor Guest has already taken one and a half years and is still not completed. Moreover, there has been no confirmation from your side regarding the upgrade date.
If version 5.2.1 is taking this long, should we expect version 5.3.0 to take more than three years?
Additionally, we already have plans to replace the E410 APs (110+ access points). Please confirm a specific date for the upgrade. If it continues to take one or two years to resolve a small issue, we will be forced to consider moving to Meraki or another better option.
Best Regards
Fenny KUmar Y | +91-8977032427