I am pleased that I may make the beginning :)
Hope that I am right in this thread.
We had ordered XMS licenses for a customer, but they were issued separately and want to merge them.
We opened a support case at Riverbed, but it's been going on for a long time without a solution and I can't use the licenses now.
Is there a quick solution?
Thank you in advance and greetings,
If you can please give me the support case number for this request, then we would gladly look into this.
I will be glad to help with this. Please contact me with additional information such as:
do we have access point S/Ns?
What is the End user name?
Do you have a Case #?
is this the result of a renewal or a new sale?
please send additional information to email@example.com
unfortunately a case number is not available.
only our distributor had contact with the sales team of Riverbed.
but I have the SNs and order number and end user name.
which of you can I send this to? mhemann or GaryHansen ?
please send the serial numbers to firstname.lastname@example.org
I will forward this information to the team responsible for license renewals.
short update and solution, there is no self service portal - so you have to open a case and get a merged license.
formerly at avaya with the 9100 series access points (xirrus OEM), this worked relatively easy online in the license portal.
thanks again for the support, many greetings