XMS licensing -> possible to merge

Products Enterprise Wi-Fi
#1

Hello everybody,

I am pleased that I may make the beginning :)

Hope that I am right in this thread.

We had ordered XMS licenses for a customer, but they were issued separately and want to merge them.

We opened a support case at Riverbed, but it's been going on for a long time without a solution and I can't use the licenses now.

Is there a quick solution?

Thank you in advance and greetings,

ufuk

#2

Hi Ufuk,

If you can please give me the support case number for this request, then we would gladly look into this.

Thanks

Gary

1 Like
#3

Hello,

I will be glad to help with this.  Please contact me with additional information such as:

do we have access point S/Ns?

What is the End user name?

Do you have a Case #?

is this the result of a renewal or a new sale?

Thanks.

please send additional information to marc.hemann@cambiumnetworks.com

1 Like
#4

unfortunately a case number is not available.

only our distributor had contact with the sales team of Riverbed.

but I have the SNs and order number and end user name.

which of you can I send this to? mhemann or GaryHansen ?

#5

please send the serial numbers to marc.hemann@cambiumnetworks.com

I will forward this information to the team responsible for license renewals.

Thank you

#6

you got mail :) 

thx.. 

#7

short update and solution, there is no self service portal - so you have to open a case and get a merged license.

formerly at avaya with the 9100 series access points (xirrus OEM), this worked relatively easy online in the license portal.

thanks again for the support, many greetings