XMS licensing -> possible to merge

Hello everybody,

I am pleased that I may make the beginning :)

Hope that I am right in this thread.

We had ordered XMS licenses for a customer, but they were issued separately and want to merge them.

We opened a support case at Riverbed, but it's been going on for a long time without a solution and I can't use the licenses now.

Is there a quick solution?

Thank you in advance and greetings,

ufuk

Hi Ufuk,

If you can please give me the support case number for this request, then we would gladly look into this.

Thanks

Gary

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Hello,

I will be glad to help with this.  Please contact me with additional information such as:

do we have access point S/Ns?

What is the End user name?

Do you have a Case #?

is this the result of a renewal or a new sale?

Thanks.

please send additional information to marc.hemann@cambiumnetworks.com

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unfortunately a case number is not available.

only our distributor had contact with the sales team of Riverbed.

but I have the SNs and order number and end user name.

which of you can I send this to? mhemann or GaryHansen ?

please send the serial numbers to marc.hemann@cambiumnetworks.com

I will forward this information to the team responsible for license renewals.

Thank you

you got mail :) 

thx.. 

short update and solution, there is no self service portal - so you have to open a case and get a merged license.

formerly at avaya with the 9100 series access points (xirrus OEM), this worked relatively easy online in the license portal.

thanks again for the support, many greetings