I am currently managing my 23 Access Points (cnPilot E-400 and cnPilot E-500) devices from cambium networks cloud (Version 1.6.3-r13). The APs are running firmware of 3.4 and above. I recently tried onboarding a new E-400. At first, i successfully onboarded it and was showed under default network. Later when i tried creating a custom network (I already have about 10 networks) and added the AP to the network, both the network and AP have vanished from the cloud. Now i can not see the device anywhere in cloud including the onboarding list (which should have kept it for a week) or Networks or AP Groups or Inventory. When i tried re-claiming the device following message is seen.
Info: 1 Serial Number(s) already claimed. Please onboard these devices, if not onboarded yet.
I also tried resetting and reconfiguring the device. Its been about 5 days since this problem occured.
If anyone knows about this issue, please let me know.