2.5.1 lockup problem

Ben_Backus · December 7, 2015, 9:24pm

This afternoon i had a 2.5.1 epmp1000 ap lockup. A remote reboot fixed the problem but now when i log into it and try to change any settings I get this message:

14:21:08 Configuration save failed.

Configuration->System->Onboarding Key:
Password can not be set, the Cambium-ID is absent.

Any suggestions?

Cambium_Sri · December 8, 2015, 11:26am

Hi Ben,

Are you using cnMaestro? If not, can you make sure cnMaestro is disabled under Configuration->System and then check to see if you are able to save other settings?

Thanks,

Sriram

Fedor · December 8, 2015, 11:50am

Hello Ben,

Also you may try to enable Remote Management(if it is disabled) and:

1. Delete Onboarding Key manualy

or

2. Enter proper Cambium ID and Onboarding Key for it.

Thank you.

Ben_Backus · December 8, 2015, 3:17pm

Remote management was disabled, I had to do as you said in #1. This unit has never had remote management enabled so I'm not sure what caused the error.