My business unit, CCI Support Services operates a 100 seat domestic Contact Center and NOC that monitors networks for many providers. Our expertise is focused heavily on Managed WIFI Networks and Core Networks for monitoring and support.
Our current customers today include many internet service providers, Charter Communications and Disney.
We are equipment agnostic and interested to see if we can help you in any way with Tier 1, 2 or 3 support; even if it is overflow and/or off hour support. Due to our SOC Type II certification, we are operating 100% remotely right now.
I would love to start a conversation and hear what other WISP's are going through right now in regards to support.
For example:
Call volume?
Average speed of answer?
Hold times?