4625AP connected 10SM and 2-3SM reboot with error Crash has occurred on device..
AP and SM firmware 5.10.4
Hi @madmax123 ,
could you PM me the techsupport files?
I sent you a private message
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Is there any news this issue?
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Hi @madmax123,
it is under investigation. I’m trying to reproduce it in our lab.
If it is still happening, please send me a new techsupport file!
Hi Andrii, we are having the same problem now with the lastest 5.11rc54 recently published and upgraded at 3hs occurring many crashes in a PTP 4625 in 40Mhz, TDD PTP Mode, in the AP side.
Before with 5.10.4 or 5.11rc49 we don’t have this issue…
Update 1: Hardware Acceleration Engine OFF (fix this situation, the AP has more than 9hs uptime), now we go to test with Hardware Acceleration Engine ON, but Hairpin Acceleration OFF
Update 2: with HwAccEng ON, but HairpinAcc OFF, the AP continue running at more than 13h of uptime, but I see a little picks of downs in the traffic, we continue testing and send the TSF to support.
Update 3: we are having a lot of reconnections in the link with theses messages in the suscriptor side: “Reason: 33 (GPFs MISS)”
Hi @Alessio_Garavano ,
could you please PM me techsupport files from the radios where you see crashes?
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