We had a customer who was recently installed using a used 5700MDD running 9.5DES. This SM was taken from a previous customer when they cancelled, so we know it worked.
Our installer set everything up and was able to get online before he left using the customer’s equipment, so we know it worked at that time. 1 hour after he left, the customer was unable to connect and the radio was not registered to the access point.
I go out there today, and attached is the screenshot of what I saw when I logged into the radio using the default Canopy address. All of our changes were saved in the radio, but it kept saying reboot required and had no available frequencies under the radio tab.
I tried updating the firmware using CNUT 4.1.8 and firmware 10.3DES, and I received the following error messages (from the CNUT logs)
12/05/12 10:27:30 INFO Starting Http Server on host:172.16.18.1
12/05/12 10:27:30 INFO Generating certificate for host:172.16.18.1 …
12/05/12 10:27:30 SEVERE Failed to generate certificate,com.mot.canopy.CanopySWUpdater.lib.Package.InvalidPackageException: Gen Certificate failed.java.lang.NoClassDefFoundError: org/bouncycastle/asn1/x509/X509Name
12/05/12 10:27:30 WARN Failed to create certficate, using default certificate instead.
12/05/12 10:27:30 INFO Starting server on HTTP…
12/05/12 10:27:30 SEVERE Failed to start Http server, java.net.SocketException: Permission denied
12/05/12 10:27:34 INFO No changes to be saved.
12/05/12 10:27:40 INFO Load network from file:/home/scott/CNUT/Canopy.net
12/05/12 10:27:42 INFO Refresh Entire Network process start …
12/05/12 10:27:42 INFO Refreshing NE at:169.254.1.1
12/05/12 10:27:42 INFO SNMP Session Manager pool size = 10
12/05/12 10:27:47 INFO SNMP session Listening on 169.254.1.22/0
12/05/12 10:27:47 INFO NE at:169.254.1.1 refreshed.
12/05/12 10:27:47 INFO Refresh Entire Network process has completed.
12/05/12 10:29:41 INFO Software package :/home/scott/CNUT/10300.pkg3 added.
12/05/12 10:29:43 INFO Software package :/home/scott/CNUT/10320.pkg3 added.
12/05/12 10:29:45 INFO Software package :/home/scott/CNUT/10400.pkg3 added.
12/05/12 10:29:47 INFO Software package :/home/scott/CNUT/10500.pkg3 added.
12/05/12 10:29:49 INFO Software package :/home/scott/CNUT/11200.pkg3 added.
12/05/12 10:30:00 INFO Updating Selected Network Elements process start …
12/05/12 10:30:00 INFO 10300.pkg3 loaded.
12/05/12 10:30:00 INFO Starting Update Process …
12/05/12 10:30:00 INFO Queue NE:169.254.1.1 for updating
12/05/12 10:30:01 INFO Host: 169.254.1.1;ESN: 0A003ED2B95B;Message: Checking Network Element Status (SITE= 7268 - Salvador Mora Garcia)
12/05/12 10:30:01 INFO Host: 169.254.1.1;ESN: 0A003ED2B95B;Message: Current = CANOPY 9.5 SM-DES, CANOPYBOOT 1.0, 061808 (SITE= 7268 - Salvador Mora Garcia)
12/05/12 10:30:01 INFO Host: 169.254.1.1;ESN: 0A003ED2B95B;Message: Using Package /home/scott/CNUT/10300.pkg3 (SITE= 7268 - Salvador Mora Garcia)
12/05/12 10:30:01 WARN Host: 169.254.1.1;ESN: 0A003ED2B95B;Message: The current package Software Version String is not compatible with the device hardware platform: 14 . (SITE= 7268 - Salvador Mora Garcia)
12/05/12 10:30:01 INFO Node: 169.254.1.1 Update Completed.
12/05/12 10:30:01 INFO Refreshing NE at:169.254.1.1
12/05/12 10:30:08 INFO Updating Selected Network Elements process has completed.
I’m at a loss for this one…any ideas?