AFC down (connection with AFC server has failed) please contact support

Products ePMP
1

Is there a problem in Canada with AFC server? our links drop at 8:00 UTC easterntime Radios have internet connexion, but afc cant connect??

AFC down (connection with AFC server has failed) please contact support

2

Same problem same hour, down since !

3

Same issue for our 6Ghz. No Issue with Tarana 6Ghz aquiring AFC… Seems to be a Cambium/AFC issue.

4

where are you located

5

Same issue here in Eastern Ontario

6

We are currently investigating this issue with the AFC service provider.

Apologies for any inconvenience this may be causing, and thank you for your patience while we work to resolve it. I’ll keep you updated as soon as we have more information or any progress to share.

Thank you.

7

you dont have redunduncy? This is not acceptable, links stop working when the AFC server doesnt respond…

8

Please note that Cambium Networks is not an AFC service provider, and the same applies to other 6GHz equipment manufacturers. We rely on AFC services delivered by an FCC-certified provider as part of the overall solution.

That said, we are actively working with the provider to investigate and resolve this issue as quickly as possible. We understand the impact this may have and are doing everything we can to expedite a resolution. We’ll continue to keep you informed with any updates as they become available.

Thank you.

9

If you could share the Tech Support File from the affected device, it would greatly assist us in our investigation.

Thanks.

11

Thanks for sharing the TSF. I’ve got it downloaded. Removing it from the public access now.

12

any delay ? Sorry but we have a lot of customers down.

13

I’ve checked the logs and can confirm that the server is not responding to AFC requests.
We are actively working with the AFC service provider to resolve the issue as quickly as possible.

Thank you for your patience.

14

Any timeline or info ? don’t wanna bother you but we dont know what to do at this time. Is there any way to “activate a grace period”

15

its back online, any idea of the problem ?

16

We’ve received an update from the AFC server provider indicating that the issue has been resolved. Please let us know if you’re still experiencing any problems.
Thanks

17

Is there a uptime monitor or status page for the AFC service?
It would be nice to bookmark that so I can check it every time before I make any changes or reboot my APs.