cnMaestro (cloud), Connection Health in the dash board shows 8 offline for a period of time then online. Looking in Alarm History list I see two raised an alarm during that time but not 8. Also none of them show in the Alarm History graph.
Am I missing something on where to look what 8 went offline? Shouldn’t they show there?
Hi @Terri_Kelley ,
An event will be converted into alarm if that issue persists more than 5 mins. But to show in connection graph, it not need to be an alarm.
If device goes down for a second also, It will be consider in connection graph. So please check in events instead of alarms.
When i checked in your account, I see a spike at 11:30AM for 7 devices and I have checked in events, Count is matching.
Please check from your side and confirm.
//Indra