CNMaestro frequently ignores Apply Configuration to ePMP F300 / CSM

Products cnMaestro
1

Using CNMaestro on prem 5.2.0

Post install, we update Latitude and Longitude of devices and sometimes the description. Roughly 25% of the time, when clicking Apply Configuration it appears to be ignored. There’s no error message etc in CNMaestro so we continue updating Lat/Lon of other devices. When we review the changes, the devices that have been ignored are unchanged. We can then perform the exact same actions, hit Apply Configuration and they’re updated. Quite frustrating.

2

Hi @scracha,

Thank you for reaching out and sharing the details of the issue you are facing with updating device Latitude/Longitude and descriptions in cnMaestro. We sincerely apologize for the inconvenience caused.we’d like to gather a few more details to investigate this further.

Could you please help us with the following information?

  1. Device Information

    • Please share the firmware version of the affected devices.

  2. Issue Pattern

    • When the issue occurs, does it happen for multiple devices consecutively or randomly?

    • Are there any noticeable delays or connectivity issues between cnMaestro and the devices during the update?

  3. Steps & Observations

    • Could you please confirm the exact steps you follow when updating the Latitude/Longitude and applying the configuration?

    • After clicking “Apply Configuration,” do you notice any changes in the job/task status or any related entries in the cnMaestro job/Audit logs?

    • If possible, could you share a screenshot or snippet of the Audit Log and the device tech dump file when the Apply Configuration action appears ignored?

  4. Frequency & Scope

    • You mentioned this happens roughly 25% of the time — does this frequency remain consistent, or has it increased/decreased recently?

Once we have this information, we can review the logs, tech dump file and identify if there’s a UI sync issue, back end communication delay, or device-level configuration handling issue.

We appreciate your patience and cooperation while we investigate this further.

Thanks,

Durga Prasad K

3

  1. ePMP Force 300C / 300-25 FW 4.8 & PMP 450b (3.3GHz) FW 24.2.1 May also be happening with our ePMP F4525L radios.

  2. Random and no noticeable delays. The green success dialogue box always pops up.

  3. Monitor & Manage, Click on device. Configuration.
    Copy Description from a spreadsheet. Click on description field. Press HOME on keyboard, Press SHIFT & END, Press CTRL V.
    Copy Latitude from Spreadsheet. Press HOME on keyboard, Press SHIFT & END, Press CTRL V.
    Copy Longitude from Spreadsheet. Press HOME on keyboard, Press SHIFT & END, Press CTRL V.

Click on Apply Configuration.

I noticed that quite often the description is being updated. I’m wondering if it’s something with the browser (Google Chorme) where if I don’t click on another field it isn’t “recording” the longitude but it just isn’t consistent

I don’t have CNMaestro X so I’m not sure where Audit logs can be found?

I’ll download tech support file next time an update fails.

  1. Consistent.