I have a customer who has this version of cnMaestroX. I’ve never seen this before. They want to make use of the MSP functionality, but anytime they try to add a user to the proper scope, they get an error saying the email is not a memeber of Cambium Support, or the cnMaestroX Cambium ID account.
What do I need to do for my customer to remove the NFR (which I assume is not for resale) version of this Cambium ID?
You are correct that NFR is “Not For Resale” - it’s a program for Cambium partners to get equipment and software for demonstration purposes. One of the restrictions in the NFR version of cnMaestro X is that users have to have an email address matching the partner’s email domain.
To downgrade from NFR, I think there should be a Downgrade to Essentials button on the Subscriptions page. However, they will then need to purchase appropriate cnMaestro X subscriptions in order to use the MSP feature.