Cnmatrix ex2028p doesn't on-board to cnm cloud

Products cnMaestro
1

This switch can ping cloud.cambiumnetworks.com
But has refused to onboard to cnm cloud.
I have put the latest firmware.
It has only vlan 1 and it is dhcp

What could be the problem

2

So, with your information internet access is ok, dns is ok, my guess is port 443 is blocked in outbound direction (lan->wan) or something is wrong with onboard side with cambium (again?).

You can check is port 443 allowed to outside with e.g. putty (telnet to port 443 from that same subnet / network).

Never ever put serial number of your device to public place.

1 Like
3

Thanks, let me check

4

Check the software version :+1:

5

I used the latest 4.3.x

6

So it must be problem with dns or firewall :slight_smile:

7

No firewall
I added the 8.8.8.8 dns and the cnm ip as dns

8

Hi @TimoWanume Could you please open a support case in https://support.cambiumnetworks.com/ ?

9

All the other versions failed until I put v4.0.1

1 Like