Couldn't obtain IP address error

Good evening guys

We are an NPO that provides affordable WiFi to those communities that are not connected and cannot afford a normal monthly subscription.

Can anyone assist me, I have AP’s whereby some users are getting ( Couldn’t obtain IP address error) and if I look under clients on the AP I can see that specific user or rather users have no IP address and some do get IP addresses.

This is a random issue with different service providers
Below is one of the sites experiencing the same issue.
Has anyone else come across this problem?

Regards
Richard

Could it be this problem perhaps?