Turning off the 802 link only disables the ability for the customer to connect to the SM and has no bearing on the RF link. I have no idea why you are having problems with this.
My only guess is that you need to make sure that the radio is configured to come up in operational mode before you disable the 802 link. Also, don’t use pulic IP’s in the SM’s - the web interface will lock up. If you have a radio you think you should be able to get to, try telnetting to it and reboot it.
The best part is, we haven’t been able to contact them and they haven’t called us… even with us sending 4-5 invoices and late dues to them.
So we drive out to their house on Saturday to see whats up… and we get the excuse “Oh, it hasn’t worked right from Day 1 and we’ve called dozens of times with no answer”.
So I check their usage… about 23 gig used over the course of 3.5 months. Niceee.
But, I do like the idea of giving them only 2-3k/s. That’s just plain mean =P |
I don’t have much tolerance for people who play that kind of game - they are full of it and you know it. I’d call the NOC right then standing in the driveway, have them log into the AP and look at re-reg’s, SM’s uptime and Ethernet stats, usage, tech support history, etc. If they were lying to me I would not let them know it, I would just explain that poor connections on the network affect other users so it’s company policy that a connection that does not work correctly has to be removed and all of the customers’ payments refunded.
Watch how fast that conversation changes when they realize you just called their bluff. “Um, um, well, uh, maybe it hasn’t been so bad, uh, is thre anything you can do , uh, uh, there’s no other options, uh, uh”
Yeah, that’s what I thought sucker. At this point you can require that they pay all past due amounts (or some negotiated amount) and then your team will look at how to improve the connection.
If they really were having problems and not getting taken care of, then you can be a hero by taking care if it, and crediting the account. That will generate alot of good will. Of course if they really were calling and you are not answering the phone, then you have other problems to take care of.
Of course they may just let you pull it anyway in which case you get rid of a deadbeat customer.
Choking the connection rates is a double edge sword. It will in fact piss them off and you can get a little satisfaction from that (I would). The problem is that they will bad-mouth you about how is slower than dialup, blay, blah. The bad word isn’t worth it. I try not to let my inner-child cost my adult self money