E410 going offline

Products Enterprise Wi-Fi Networks
1

Hi Ashok,
I have issue with my e410. Its going offline on and off. Can you check and let me know the issue with the device please? I am attaching the techSupport file for your ref.

Thank you
Uditha19000007263-WI_L_T_Earthmoving-3BD220-1617659989052.txt (3.8 KB)

2

The same happens to some of my 6 E410s, they keep going offline and back again, I have unclaimed and reclaimed the devices several times. Updated to recommended firmware. Its driving me crazy.

3

Any findings in your pursuit?

4

Can you please let us know device going online and offline means is device going for reboot and coming up or just loosing connection with cnMaestro and coming back ?
Also what is the firmware version that you are using ?
or
please share the techsupport of the AP when it comes online(try to download the file immediately) to my email id ashok.kumar@cambiumnetworks.com
To download techsupport file use below steps

  1. Select the AP in cnMaestro
  2. Navigate to Tools section
  3. Under “Status” tab download the Techsupport file(see image below)
    image
5

Hi there, thanks for the fast reply, 3 of them are running 3.11.4.1-r3 and the other 3 are running on 4.2-r15; I have been trying to push all to run on 4.2-r15 but couldnt.

Please check your email inbox as I have just sent you the techsupport files, hope they help.

Cheers,
Linh Vu

6

Linh Vu,

Thank for sharing the techsupport files of the AP’s, i will look into the logs and update you.

7

any update on this? as i have a similar issue

8

can you please share me the following details

  1. Software version running on the AP
  2. How frequently you are observing this issue ?
  3. And when you are observing this issue how much AP will be in OFFLINE state ?

Can you please invite me to your cloud account my email id ashok.kumar@cambiumnetworks.com

9

hello,
i have a similar issue, have you find any fix for that ?
Regards,

10

Please create a support ticket and send me(niraj.mahapatra@cambiumnetworks.com) the Ticket Id. We will look into the issue.