thanks. the support folks will be here in a bit.
Let us know if there is anything else that you need.
thanks. the support folks will be here in a bit.
Let us know if there is anything else that you need.
can you please log into the GUI of the AP, and on the dashboard check what it says for "cnMaestro Connection Status". In the "Access Point Info" section (the first box on the main dashboard page) this will be the last-but-one item.
If that does not give some clear information, then under "troubleshoot" in the GUI, click on "Connectivity" and try a ping to "cloud.cambiumnetworks.com" to see if that can resolve and ping ok.
If that is also ok, then under "Troubleshoot" click on "Logs" and in the page that opens up, select the "Debug logs" tab. It has a 'start logs' button: click that, then after about a minute print "stop logs". See if those logs indicate something about a connection to cloud.cambiumnetworks.com failing (or copy-paste them here).
If that still does not work (or even without trying the troubleshooting) you can open a case at support.cambiumnetworks.com and you can submit a support ticket by clicking the top right corner of that page. PLease attach your tech-support file to teh support case (you can download it under: "Operations" in the GUI)
thank you for doing this, it is very helpful. Looks like the problem is the AP is not able to resolve cloud.cambiumnetworks.com to an IP address.
Is your AP getting all its IP settings from the cable modem (IP address, gateway and DNS server), or have you configured it with a static IP?
In VLAN it's IP Static with 192.168.0.xx (number I choose) and Routing and DNS is Default Gateway of the modem (192.168.0.1).
Ok, the DNS resolution through 192.168.0.1 should have worked… could you please see if setting DNS to 8.8.8.8 or 1.1.1.1 instead allows the ping to cloud.cambiumnetworks.com from the AP troubleshooting page, to go through?
Also, can you ping 192.168.0.1 from that troubleshooting page? (since Internet access is working ok for you I assume it is, but just to make sure).
DNS is given from modem and I can’t change that, it doesn’t permit it.
At the beginning, when configuring e410 I put the Open DNS numbers on it (I’m not sure if I put them in right place) and I think it caused a kind o conflict with modem. Besides when I use Namebench to measure what’s the better DNS to use, it shows that ISP one is the fastest.
I tried what you told me to and put 8.8.8.8 as DNS on E410. After that ping was OK but the E410 lost its configuration, including SSID, returning to cnPilot also wifi connection. As I was working through wifi, I had to connect an Ethernet cable to it in order to configure again. For my surprise, after configuring it, I ping and it was OK. So I checked cnMaestro and E410 is onboard. The led is blue at this moment.
Ok glad to see the AP is onboarded.
One possibility for what happened is on putting the 8.8.8.8, the AP reached cnMaestro, was onboarded ok, and cnMaestro pushed down configuration.
When you have reconfigured this AP now, have you done it through cnMaestro or from the AP GUI? Using cnMaestro is recommended. If you use AP GUI please make sure you don’t ‘sync’ config through Maestro or enable cnMaestro auto-sync else it will wipe out the AP side changes, replacing it with what is configured in cnMaestro (WLAN, AP-group, IP settings etc). You can still use Maestro for monitoring and alarms
Unfortunately, I configured it from GUI. I didn’t know about that. And again, unfortunately, I pushed the sync on Maestro, but it told me it couldn’t sync because I configured it from GUI. But it’s working fine.
Is there anything I can do in order to don’t experience the same issue again?
Hi! Today I decide to enter my loca coordinates to Maestro and after applying configuration it lost wifi signal because, again, it changed SSID name to cnPilot. I’d like to enter its configuration again through cnMaestro, but need the default SSID password. Do you know what is that?
PS - LED still in blue.
You check the password for the WLAN in cnMaestro. Navigate to WLANs, click on the cnPilot WLAN there, then click on the SHOW button on the right of the Passphrase text field.
If you happen to be using the "Default Enterprise" WLAN, the password will be "cambium123" unless you've changed it.
Any time you sync configuration from cnMaestro, your local device configuration will be replaced with the one in cnMaestro. So if you're managing your device from the cloud, it would be best to make changes in cnMaestro itself rather than on-device.
Thanks, but maybe I did not myself clear. I was looking for default password to access wifi and I’ve found it: 12345678
Having done as advised, the AP is still offline on cnmestro. what else should be done?
hi,
can you take Cambium Support team help, they may resolve the issue on priority basis?
with regards,
channareddy
Sep 01 06:21:02: wifid : total_buckets 1 mac 34-69-87-ED-EB-8F (stats.c:934)
Sep 01 06:21:02: wifid : client 34-69-87-ED-EB-8F ci_sess current state[AUTHENTICATED] moved to new state[FREE] (stats.c:505)
Sep 01 06:21:02: wifid : client[34-69-87-ED-EB-8F] hotspot session updated ga_allowed[0] to coplane (hotspot.c:401)
2015-09-01 06:21:02 494 wifi.c:1307:set_log_level: syslog severity=7
2015-09-01 06:21:02 494 wifi.c:1949:event_rx_cb: Trap Data received, send to cnMaestro len=511 data [{"msgType": 699, "eId": "WIFI_CLIENT_DISCONNECTE2015-09-01 06:21:02 494 device-agent.c:629:Not connected to cnMaestro, cannot send message
Sep 01 06:21:02: wifid : radio_idx=0, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:539)
Sep 01 06:21:02: scmd : Sep 1 06:21:02 WIFI-6-CLIENT-DISCONNECTED Client [34-69-87-ED-EB-8F] disconnected from WLAN [oag_ap] after [5
Sep 01 06:21:02: wifid : client[34-69-87-ED-EB-8F] hostapd vlan=1 and wlan vlan=1 (cache.c:1678)
Sep 01 06:21:02: wifid : client [34-69-87-ED-EB-8F] on ssi2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
Sep 01 06:21:02: wifid : client[34-69-87-ED-EB-8F] on vap_id[0] wlan_id[0] deleted in coplane (stats.c:227)
Sep 01 06:21:02: wifid : Disconnect Detail: mac=34-69-87-ED-EB-8F rssi=23 reason=client-sent-deauth-with-code-3-rssi-23 (log.c:190)
Sep 01 06:21:02: wifid : station 34-69-87-ED-EB-8F disconnected, reason code=3:Station leaving BSS (stats.c:2191)
Sep 01 06:21:02: snmpd : system trap has been sent (snmpd.c:1382)
2015-09-01 06:21:04 494 wifi.c:1768:platform_set_cns_connection_state: New Connection_state Connecting(4)
2015-09-01 06:21:04 494 wifi.c:1799:platform_set_cns_connection_state: idle_timeout=346
2015-09-01 06:21:06 494 common.c:841:rx_lldp: Received LLDP packet
2015-09-01 06:21:06 494 common.c:876:LLDP: 50-F7-22-E0-A1-A1
Sep 01 06:21:07: wifid : Client[A4-12-32-3C-98-B7] on ssid oag_ap internal cache based vlan is 1 (apd.c:127)
2015-09-01 06:21:07 494 wifi.c:1307:set_log_level: syslog severity=7
2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
2015-09-01 06:21:07 494 wifi.c:1949:event_rx_cb: Trap Data received, send to cnMaestro len=222 data [{"msgType": 699, "eId": "WIFI_CLIENT_CONNECTED",2015-09-01 06:21:07 494 device-agent.c:629:Not connected to cnMaestro, cannot send message
Sep 01 06:21:07: wifid : client [A4-12-32-3C-98-B7] on ssid oag_ap vlan 1 state sync (type:1) sent, len[128] (cache.c:1767)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] on vap_id[0] wlan_id[0] created in coplane (stats.c:227)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] ga[0]:ci[1] sta ssid[0][oag_ap]:cache ssid[oag_ap] (cache.c:2550)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] custom per client rate limit not in use, skip update to coplane (radius.c:352)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] internal cache ignored as acct sync records is disabled (cache.c:2584)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] no hotspot session found (hotspot.c:977)
Sep 01 06:21:07: scmd : Sep 1 06:21:07 WIFI-6-CLIENT-CONNECTED Client [A4-12-32-3C-98-B7]2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
Sep 01 06:21:07: wifid : Client[A4-12-32-3C-98-B7] on ssid oag_ap internal cache based vlan is 1 (apd.c:127)
Sep 01 06:21:07: wifid : radio_idx=0, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:539)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] hostapd vlan=1 and wlan vlan=1 (cache.c:1678)
Sep 01 06:21:07: wifid : client [A4-12-32-3C-98-B7] on ssid oag_ap vlan 1 state sync (type:1) sent, len[128] (cache.c:1767)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] on vap_id[0] wlan_id[0] created in coplane (stats.c:227)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] ga[0]:ci[1] sta ssid[0][oag_ap]:cache ssid[oag_ap] (cache.c:2550)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] custom per client rate limit not in use, skip update to coplane (radius.c:352)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] internal cache ignored as acct sync records is disabled (cache.c:2584)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] no hotspot session found (hotspot.c:977)
Sep 01 06:21:07: wif2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
Sep 01 06:21:07: wifid : apd: get vlan: 1 (log.c:51)
Sep 01 06:21:07: wifid : Client A4-12-32-3C-98-B7 moved to data ready state (stats.c:581)
Sep 01 06:21:07: wifid : client A4-12-32-3C-98-B7 ci_sess current state[NOT_IN_USE] moved to new state[IN_USE] (stats.c:505)
Sep 01 06:21:07: wifid : client A4-12-32-3C-98-B7 ci_sess current state[IN_USE] moved to new state[AUTHENTICATED] (stats.c:505)
Sep 01 06:21:07: wifid : radio_idx=0, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:539)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] hostapd vlan=1 and wlan vlan=1 (cache.c:1678)
Sep 01 06:21:07: wifid : radio_idx=0, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:539)
Sep 01 06:21:07: wifid : client [A4-12-32-3C-98-B7] on ssid (null) vlan 1 state sync (type:6) sent, len[672] (cache.c:1767)
Sep 01 06:21:07: wifid : updating hostname of A4-12-32-3C-98-B7 from DHCP to [OPPO-A7] (cache.c:4237)
Sep 01 06:21:07: wifid : dhcp req-options: 1,3,6,15,26,28,51,58,59,43 (cache.c:4255)
2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
Sep 01 06:21:07: wifid : A4-12-32-3C-98-B7 from DHCP is [Android] (fpdb:Phone/Tablet:Generic Android), (cache.c:4264)
Sep 01 06:21:07: wifid : radio_idx=0, bss_idx=0, APD_NUM_RADIOS=2, APD_NUM_BSS_PER_RADIO=16 (apd.c:539)
Sep 01 06:21:07: wifid : client[A4-12-32-3C-98-B7] hostapd vlan=1 and wlan vlan=1 (cache.c:1678)
Sep 01 06:21:07: wifid : client [A4-12-32-3C-98-B7] on ssid oag_ap vlan 1 state sync (type:1) sent, len[128] (cache.c:1767)
Sep 01 06:21:08: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_NEIGH_AP_DATA[21] received (cache.c:2792)
Sep 01 06:21:08: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_CI_SESSION_UPDATE[6] received (cache.c:2792)
Sep 01 06:21:08: wifid : CI Session update for client[04-BA-8D-A3-19-C6] on ssid oag_ap, vlan 1, session time 0, up[0], down[0] (cache.
Sep 01 06:21:15: wifid : client[18-19-D6-08-7E-46] last activity seen 86 sec ago, timer interval[1800] (stats.c:1414)
Sep 01 06:21:18: wifid : Disconnect Detail: mac=08-25-25-C5-74-9A rssi=19 reason=client-sent-deauth-with-code-4-rssi2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
Sep 01 06:21:18: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:18: wifid : Client[30-6A-85-D8-49-70] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:18: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:18: wifid : Client[30-6A-85-D8-49-70] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:18: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_CI_SESSION_UPDATE[6] received (cache.c:2792)
Sep 01 06:21:18: wifid : CI Session update for client[30-6A-85-D8-49-70] on ssid oag_ap, vlan 1, session time 28800, up[0], down[0] (ca
Sep 01 06:21:18: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:18: wifid : Client[30-6A-85-D8-49-70] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:21: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:21: wifid : Client[30-6A-85-D8-49-70] roam2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
Sep 01 06:21:21: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:21: wifid : Client[30-6A-85-D8-49-70] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:21: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_CI_SESSION_UPDATE[6] received (cache.c:2792)
Sep 01 06:21:21: wifid : CI Session update for client[30-6A-85-D8-49-70] on ssid oag_ap, vlan 1, session time 28800, up[0], down[0] (ca
2015-09-01 06:21:23 494 device-agent.c:371:da_alive_cb
Sep 01 06:21:25: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:25: wifid : Client[DC-74-A8-44-BD-8A] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:26: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:26: wifid : Client[30-6A-85-D8-49-70] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
2015-09-01 06:21:26 494 wifi.c:1186:Got fcgi request 0
2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
2015-09-01 06:21:26 494 wifi.c:1221:fcgi_recv_cb: MSG_EXEC_STOP received
2015-09-01 06:21:26 494 device-agent.c:629:Not connected to cnMaestro, cannot send message
Sep 01 06:21:26: scmd : Exec recv complete closing 70 (actions.c:97)
2015-09-01 06:21:26 494 wifi.c:1186:Got fcgi request 0
Sep 01 06:21:26: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:26: wifid : Client[DC-74-A8-44-BD-8A] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:26: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_CI_SESSION_UPDATE[6] received (cache.c:2792)
Sep 01 06:21:26: wifid : CI Session update for client[DC-74-A8-44-BD-8A] on ssid oag_ap, vlan 1, session time 28800, up[0], down[0] (ca
2015-09-01 06:21:28 494 wifi.c:1186:Got fcgi request 0
2015-09-01 06:21:28 494 wifi.c:1221:fcgi_recv_cb: MSG_EXEC_STOP received
2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
2015-09-01 06:21:28 494 device-agent.c:629:Not connected to cnMaestro, cannot send message
2015-09-01 06:21:28 494 wifi.c:1186:Got fcgi request 0
Sep 01 06:21:28: scmd : Exec recv complete closing 70 (actions.c:97)
2015-09-01 06:21:32 494 wifi.c:1186:Got fcgi request 0
2015-09-01 06:21:32 494 wifi.c:1210:fcgi_recv_cb: MSG_EXEC_CMD received
2015-09-01 06:21:32 494 exec-cmd.c:1053:Command from cnMaestro: log
2015-09-01 06:21:32 494 exec-cmd.c:1109:Got duration 60
2015-09-01 06:21:32 494 exec-cmd.c:831:Starting command execution for log
2015-09-01 06:21:32 494 exec-cmd.c:835:Command execution timed for 60
2015-09-01 06:21:32 494 exec-cmd.c:840:start_exec_cmd: command [log] host []
2015-09-01 06:21:32 494 log.c:207:start_cns_logging: Send log history (10 lines)
Sep 01 06:21:33: infrad : PPPoE Link is down or config is disabled (gw_prioritization.c:656)
Sep 01 06:21:33: infrad : Written the new gateway:[192.168.3.1] into /tmp/default_gw.txt (gw_prioritization.c:64)
2015-09-01 06:21:36 494 common.c:841:rx_lldp: Received LLDP packet
2015-09-01 06:21:36 494 common.c:876:LLDP: 50-F7-22-E0-A1-A1
Sep 01 06:21:40: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:40: wifid : Client[00-57-C1-A5-8A-B9] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:40: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:40: wifid : Client[00-57-C1-A5-8A-B9] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:40: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_CI_SESSION_UPDATE[6] received (cache.c:2792)
Sep 01 06:21:40: wifid : CI Session update for client[00-57-C1-A5-8A-B9] on ssid oag_ap, vlan 1, session time 28800, up[0], down[0] (ca
Sep 01 06:21:41: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:41: wifid : Client[D4-67-D3-AA-C2-79] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:42: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:42: wifid : Client[D4-67-D3-AA-C2-79] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Sep 01 06:21:42: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_CI_SESSION_UPDATE[6] received (cache.c:2792)
Sep 01 06:21:42: wifid : CI Session update for client[D4-67-D3-AA-C2-79] on ssid oag_ap, vlan 1, session time 28800, up[0], down[0] (ca
Sep 01 06:21:42: wifid : notify msg type CMB_NOTIFY_MSG_TYPE_ROAM[1] received (cache.c:2792)
Sep 01 06:21:42: wifid : Client[D4-67-D3-AA-C2-79] roamed away session info: hs[(nil)], ci_sess[(nil)] (stats.c:2036)
Hi OAG_NEPAL
Greetings!!
Please let us know the issue you are facing.
Email me the AP techdump pvsr.gupta@cambiumnetworks.com
Best Regards,
Gupta Bobby