epmp 1000 can't claim Device

I have an epmp 1000, but I can not get device claim in the cn maestro, below the error.

Failed: Invalid Serial Number (s). Learn how to locate Serial Numbers.

Other antennas that I have, like the epmp 2000 and the force 180 are normal

OBS: The number is correct, I checked several times

Hi Daniel,

Are you trying to claim device from cnMaestro using MSN or MAC address?

You can check Serial Number on Monitor -> System page on UI.

Old devices which were produced before cnMaestro support should be registered in cnMaestro using cambium-id which can be configured on device's UI.

In case your ePMP1000 has Serial Number please contact me at fedor.trutsko(at)cambiumnetworks(dot)com.

Thank you.

Hi Daniel,

Looks like your  ePMP1000 device has 11-character MSN from first generation which are currently not fully supported in cnMaestro. Today cnMaestro supports only  12-character MSNs.

Please register current device using Cambium ID from ePMP UI.

Thank you.


Hi i have 4 epmp 1000 never registered, im totally new using cambium this radios was stored , but i dont know where to start
Software Version


Firmware Version

U-Boot 9344_PX 1.1.4.a (Dec 31 2014 - 16:33:35)

how claim and register because this firmware dont have registration to cloud to my cnmaestro account.

kind regards

The oldest software version you should be using is at least 3.5.2 (or 3.5.6).